SalesForce/Admin Analyst (Remote)

RESPONSIBILITES

• Manage and enhance our Salesforce Clouds by serving as a builder/administrator.
• Assist in execution of projects to provide additional functionality and solutions for business stakeholders and colleagues
• Collaborate with business stakeholders to identify enhancements and new capabilities to meet their business needs within the platform.
• Assists end-users with error troubleshooting and support.
• Create documentation of the Webster Salesforce platform architecture, configuration, processes and procedures.
• Make recommendations regarding system standards and end user procedures.
• Collaborate with colleagues on how to use advanced application functionality to allow for self-service.
• Monitor and evaluate new Salesforce release features and functionality and provide recommendations for process improvement.
• Ensure compliance with all regulations, policies, and procedures.
• Perform routine administrative tasks and assists with production support tickets.

REQUIREMENTS

• Bachelor’ s degree in related field plus 3-5 years of industry experience OR 5-10 years of industry experience in Salesforce, digital, CRM platforms, transformation, and Scaled Agile Framework operations
• Certified Salesforce Administrator and experience working with Salesforce Sales/Service clouds with an understanding of the capabilities and constraints of the platform
• Experience in financial services industry and Salesforce Marketing/Financial Services Clouds preferred
• Proficiency in Salesforce Flows, Salesforce Data Loader and SOQL preferred
• Proficiency in the MS office suite of products and Visio, and experience with JIRA, Confluence and Service Now preferred
• Ability to juggle multiple tasks/projects at once and prioritize
• Strong research, problem-solving skills, critical thinking, and process diagramming skills
• Curious mind, self-starter who is staying on top of changing functionality/capabilities of Salesforce and other CRM platforms and trends

Required Skills: • Bachelors Degree • Certified Salesforce Administrator • Financial Industry experience
Basic Qualification:
Additional Skills: Stable long term contract (12 months)
Background Check: Yes
Drug Screen: Yes
Notes:
Selling points for candidate: Stable long term contract (12 months)
Project Verification Info:
Candidate must be your W2 Employee: Yes
Exclusive to Apex: No
Face to face interview required: No
Candidate must be local: No
Candidate must be authorized to work without sponsorship: No
Interview times set:: No
Type of project: Other Project Type
Master Job Title: Other
Branch Code: Boston

Job Type: Contract