Salesforce Administrator
Location
United States
Role
Administrator
Contract
Permanent
Salary
n/a
A market leader in credit intelligence, Reorg brings together journalists, financial analysts, legal analysts, technologists, and data scientists to collect and synthesize highly complex information into actionable intelligence. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets. A proud member of the Warburg Pincus portfolio since 2018, Reorg’s operations continue to grow rapidly across North America, the UK, EMEA, and APAC. For more information, visit: www.reorg.com
Working at Reorg
Consistent with our growth, Reorg hires innovators and trailblazers across the globe to drive our business and our iron-clad corporate culture alike. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Reorg employees enjoy competitive health benefits, matched 401k and pension plans, PTO and Summer Fridays generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices, and much more.
The Role
We’re looking for a Salesforce Administrator expert to join our Commercial Operations team - someone who will be the subject matter expert for all things Salesforce at Reorg.
You will need to have at least two years of experience working as a Salesforce Administrator, and have experience designing, configuring, and customizing Salesforce. Your main goal is to ensure a seamless and amazing user experience that supports our business processes while delivering timely, accurate data to stakeholders.
Responsibilities
- Provide end-to-end support and training for our Salesforce users, including user management, object maintenance, reports & dashboards and other routine SFDC tasks (alongside a Commercial Ops Admin)
- Continue to configure Reorg’s Salesforce application based on feedback from the wider commercial team and your own SFDC best practices
- Work with existing and develop new custom Salesforce objects
- Manage our Salesforce.com data feeds and all 3rd party integrations (Pardot, Jira, Survey Monkey, Docusign etc), and help implement any new integrations
- Manage all our complex automation process, including new Process Builders, workflow rules, validation rules, email alerts and more
- Design and develop framework for user profiles, permission sets, lead assignment rules and teams where necessary, including helping to re-configure our org security
- Identify, diagnose, and resolve technical problems and track problems appropriately
- Understand business needs across Reorg and clearly translate them into business and functional user requirements for our development team
- Identify opportunities for application optimization, redesign, or development
- Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing
- Work closely with stakeholders to create and publish best practices in relation to our products and Salesforce configuration
- Maintain system documentation and SFDC policies and procedures
- Be a student of Salesforce; evaluate new tools as they become available and implement where appropriate
Data Management
- Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
- Promote data integrity, data governance, and compliance. Performs special assignments as requested by departments
- Assist with building of test environments, scenarios, and scripts to support QA/Tech team efforts
- Perform data loads and data quality reviews. Develop and maintain SFDC Visual Force pages, Apex classes, triggers & lightning components. Hands on experience with Tools like Data Loader
Requirements
- 2+ years of experience as Salesforce Administrator in a SaaS business
- Strong technical and functional proficiency in Salesforce.com and Pardot
- Ability to create technical documentation to support new builds and releases
- Proven practical experience building components of a Salesforce system to support core business processes.
- Extremely data-driven and detailed oriented, need-to-know attitude
- Flexible in the face of changing priorities, with the ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude
- Excellent analytical, process design and problem-solving skills, combined with strong business judgment and demonstrated project management experience
- Self-motivated with excellent communication, interpersonal and organization skills
- Experience in integrating 3rd party systems with Salesforce
- Desirable: ADM-201 or Salesforce Developer certification; BI tool experience; understanding of subscription models and ARR
Reorg Values
- Action Oriented
- Customer First Mindset
- Effective Team Players
- Driven To Excel
Reorg provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reorg complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Reorg Research
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