MANAGER SALESFORCE ADMINISTRATOR

Position Description:
Responsible for the system administration, development, and implementation of marketing systems, primarily focused in the Salesforce Application. Provide input on technology used marketing communication and development.

• Coordinate systems integration for all guest related marketing touchpoints, including digital/ecommerce, email, direct marketing.
• Gain understanding of core business (digital, social, direct marketing) requirements and assist in developing solutions.
• Day-to-day cross-functional collaborator with internal business partners to effectively utilize marketing technology for the execution of marketing strategies and assess revenue generating performance results.
• Oversee the setup and maintenance of Salesforce Service and Marketing Clouds, Database Servers, Email Servers.
• Remain knowledgeable about new and emerging technology to implement into the current development environment.

Position Requirements:

• Bachelor’s degree in Business, Computer Science, or Marketing preferred; significant recent and relevant work experience may be substituted.
• Three (3) plus years of experience with Salesforce Service Cloud and/or Salesforce Marketing Cloud.
• Salesforce Administration certification in Service cloud and/or Marketing cloud strongly preferred.
• Three (3) years of experience with relational databases, particularly Microsoft SQL, Heroku, and mySQL preferred
• Prior supervisory/management experience required for overseeing and working with employees.
• Strong interpersonal communication skills and presentation skills; ability to effectively interact with individuals at various levels within the organization.
• Must be detail-oriented/highly organized, and strong analytical skills.
• High degree of self-motivation to learn new methodologies that will enhance job performance and marketing results.
• Must be able to obtain/maintain any necessary licenses and/or certifications.