Salesforce Administrator-Partially Remote

86 days ago
  • Location

    Spokane, Washington State, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $41,284 - $92,057

Northwest Farm Credit Services is in search of a Salesforce Administrator to join our Application Services department in our Spokane Headquarters location. As a member-owned financial cooperative, we help business owners in agriculture, forestry and fisheries secure the financing they need to operate and grow, and the crop insurance they need to protect their livelihoods. Our customers are primarily located in Montana, Idaho, Oregon, Washington and Alaska. Northwest FCS is a five-time recipient of the Gallup Exceptional Workplace Award, and the top scoring large company in the Best Place to Work-Inland Northwest competition five years in a row.

This full-time position reports to the VP-Application Services and has flexibility to work offsite up to 20 weeks per year. The Salesforce Administrator optimizes configuration, governance, and use of Salesforce and related and/or integrated applications to support effective customer and employee interaction and engagement across the enterprise. This position works with project teams, architects, technical development teams, third-party service providers, business leaders, and end users to address business challenges and drive ongoing adoption of Salesforce and related applications.

Essential Duties and Responsibilities:

  • Support design, configuration, integration and other operational activities ensuring effective and consistent use of Salesforce platform.
  • Map Salesforce and related applications capabilities and features to business goals to drive continuous improvement.
  • Collaborate with project teams and service providers on Salesforce, related applications and system integration best practices.
  • Contribute to the operating model for Salesforce and related applications including both production support and continuous delivery.
  • Communicate system changes, assist with creation of training materials, and identify use cases in support of employee adoption.
  • Perform routine system administration tasks across all Salesforce and related applications components including maintenance of user roles, security settings, profiles and overall user entitlement access.
  • Provide technical subject matter expertise of Salesforce and related applications including leveraging emerging features. Maintain effective UI, leveraging Salesforce Lightning, and key integrations, leveraging APIs and Mulesoft.
  • Take an active role in cross-departmental projects as needed.
  • Develop and maintain a strong working knowledge of Northwest FCS business practices, products and key systems.
  • Translate business, functional and technical requirements into well architected solutions that best leverage the Salesforce platform.

Minimum Qualifications:

  • Salesforce Certified Administrator
  • Ability to think critically and to translate business opportunities into customer-centric solutions.
  • Bachelors degree in Information Systems, Computer Science, Business or related field, or equivalent combination of education and experience.

In addition to a comprehensive suite of core benefits designed to support employees at all career stages, Northwest FCS provides all employees with 24 paid hours annually to volunteer in their communities; a substantial employer match to our award-winning 401(k) plan; a bonus plan; generous paid vacation, sick, and family and medical leave; and financial assistance for adoptions. All employees have access to robust learning opportunities including LinkedIn Learning

Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by applicable discrimination laws.

When you apply for a position with Northwest FCS, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.

To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it. Please be aware that this information is kept separate from your application, and not utilized in the selection process.

For more information about the information Northwest FCS collects, please see the Northwest FCS California Privacy Policy.

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