Salesforce Admin Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary

Provides technical expertise to the CRM users and wider business, while also carrying out vital audits, project support and administrative duties. Requires strong communication skills, with at least one-year’s Salesforce experience as a solo Admin or working as part of a wider team. This role will be working alongside our Salesforce Developer and will involve the maintenance and management of Salesforce, as well as taking charge of the data cleaning and development processes.
Division Summary
The HITS Academic IT team serves the education and research communities at the University of Michigan Medical School. We engage faculty, students, and staff to provide a holistic portfolio of software and applications, infrastructure, device support, and custom project support to enable innovation and excellence
Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*

Providing technical support for all CRM users, managing support calls in order of urgency and escalating calls where needed.
Managing data and keeping records accurate up to date and consistent across Salesforce systems.
Basic Salesforce Administration (Data maintenance, dashboards, reports, fields, page layouts, etc).
User Management (creation/de-activation)
User profile, permission set and role assignment
Sandbox management
Simple development based on business requirements (creating fields, page layouts, validations, formulas, etc)
Provide regular reporting to the Salesforce Administrator and the Head of IT as required.
Dually reporting to the SF Developer and HHCS Director, Data Management & Performance Improvement
Maintains data field dictionary/business glossary of Salesforce objects and fields used by HHCS programs
Participate in and contribute to HHCS data transformation committees and projects
Required Qualifications*
Bachelor’s degree or equivalent combination of education and experience. 3 Years of Experience Managing data and keeping records accurate up to date and consistent across Salesforce systems Basic Salesforce Administration (Data maintenance, dashboards, reports, fields, page layouts, etc).

Desired Qualifications*
Providing technical support for all CRM users, managing support calls in order of urgency and escalating calls where needed. Managing data and keeping records accurate up to date and consistent across Salesforce systems. Basic Salesforce Administration (Data maintenance, dashboards, reports, fields, page layouts, etc). User Management (creation/de-activation) User profile, permission set and role assignment Sandbox management Simple development based on business requirements (creating fields, page layouts, validations, formulas, etc) Provide regular reporting to the Salesforce Administrator and the Head of IT as required. Dually reporting to the SF Developer and HHCS Director, Data Management & Performance Improvement Maintains data field dictionary/business glossary of Salesforce objects and fields used by HHCS programs Participate in and contribute to HHCS data transformation committees and projects
Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.
Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible , are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.