Senior Salesforce Administrator
Location
Boise, Idaho, United States
Role
Administrator
Contract
Contract
Salary
--
Overview:
Cradlepoint – a part of Ericsson – was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.
Responsibilities:
The ideal candidate will have hands-on experience with Salesforce Service Cloud Case Management platforms. The candidate will have experience analyzing requests, designing, and presenting concepts for increased task automation and process improvements. This position will highly leverage your experience in cross-functional team collaboration and quest for continued excellence. The successful candidate will work in a cutting-edge technology environment and be in a position that immediately impacts a growing industry.
What Will You Do?
Bonus Points:
Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team.
Why Cradlepoint?
Compensation and Benefits at Cradlepoint
Your Health:
Your Financial Security:
Your Time:
Additional Benefits:
#LI-Remote
This is a Remote Opportunity in the US or in Boise, ID
Cradlepoint – a part of Ericsson – was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.
How Will You Contribute to the Company?
Cradlepoint is seeking a Senior Salesforce Administrator to join our Global Service and Support (GSS) team. This role will bring experience developing, administering, and utilizing technical expertise to augment our best-in-class organization by supporting, enhancing, and maintaining the Salesforce Service Cloud platform utilized by the GSS team.
The ideal candidate will have hands-on experience with Salesforce Service Cloud Case Management platforms. The candidate will have experience analyzing requests, designing, and presenting concepts for increased task automation and process improvements. This position will highly leverage your experience in cross-functional team collaboration and quest for continued excellence. The successful candidate will work in a cutting-edge technology environment and be in a position that immediately impacts a growing industry.
What Will You Do?
- Be responsible for executing the day-to-day support, development, maintenance, configuration, and improvement of our Salesforce Service Cloud platform
- Interface with other departments to collaborate their Salesforce usage
- Be responsible for customizing the Salesforce platform- utilizing build/change functions
- Assist in maintaining database accuracy, integrity, and cleanliness
- Assist the team in developing and maintaining proper documentation of Salesforce Service Cloud platform configuration and development efforts
- Work with the administrators from other functional groups to ensure the Salesforce platform is properly configured and integrated with outside systems
- Maintain knowledge of all current Salesforce features and releases
- Participate in strategic planning and visioning – driving automation of tasks
- Define, design, and build enhancements supporting the automation of tasks for GSS within Salesforce
- Be an individual contributor with hands-on experience building out feature sets within the Salesforce platform
- Understand the analytics and process flow architecture within Salesforce and systems that integrate with the platform
- Provide technical guidance, architectural recommendations for designing, building, testing, deploying, and maintaining highly available and scalable solutions
- Be a key team member within the Global Service & Support organizational lifecycle; from requirements to implementation of features
- Drive testing to ensure quality and repeatability; leading others to the same
- Conduct performance tuning, process improvement, and automation of analytic solutions
- Evaluate and identify new technologies for implementation
- Listen, translate wants into essential needs, identify points of leverage and efficiencies
Minimum Qualifications:
- BA/BS degree or equivalent related experience
- Seven to ten (7-10) years of experience in a technical role
- Three to five (3-5) years of hands-on experience developing and administering Salesforce
- Two to five (2-5) years of management experience
- Detail-oriented with strong problem-solving skills
- Experience with process flows and gap analysis
- Salesforce Administrator and Developer Certificates
Bonus Points:
- Highly self-motivated with a proven track record of delivering quality features on a tight timeline
- A team player with the desire to work independently from a remote location
- Excellent written and verbal communication skills
- Excellent personal and project organization skills - Ability to prioritize, organize tasks, and assignments
- Good understanding of software development design architecture
- Excellent strategic vision with execution as the top priority
- Excellent hands-on experience with microservice contracts, APIs, and endpoint connections
- Ability to work cross-functionally with members in multiple departments
Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team.
Why Cradlepoint?
At Cradlepoint, we celebrate & support the unique contributions of our vibrant, global employee base. We know that our differences of perspective inspire creativity and drive innovation. Our culture is based on a set of shared values designed to unite and enable our community to thrive.
At Cradlepoint, we are hungry & humble. Our values drive everything we do.
- Respect: we seek to understand, value all perspectives and celebrate our differences.
- Integrity: we take ownership and accountability and do the right thing - even when it’s hard.
- Perseverance: we accept and embrace change and have a passion to win.
- Professionalism: we build trust by delivering on our promises and working collaboratively to hold each other accountable.
Our focus areas define how we work:
- Cooperation & Collaboration: we are one team.
- Courageous, Fact-based Decisions: be a curious learner and ask questions.
- Execute with Speed: empower employees and guide.
- Speak-up environment: dare to disagree.
- Empathy & Humanness: care for each other and support work life balance.
We are creating the future of global connectivity & building the new network for the new enterprise. Come join us. You belong here.
Compensation and Benefits at Cradlepoint
At Cradlepoint, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.
Your Pay:
The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
- $89,600 - $178,250
Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by Cradlepoint’s Senior Leadership team. Certain eligibility and pro-ration rules apply.
Your Health:
Cradlepoint offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Cradlepoint also offers subsidized dental and vision coverage.
Your Financial Security:
We invest in both your short and long-term financial wellbeing. Cradlepoint’s 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time:
Your work-life balance is important to us. Cradlepoint provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays). Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date. Cradlepoint also offers paid maternity-leave benefits and six weeks 100% paid family leave for all employees.
Additional Benefits:
Cradlepoint offers other company-paid benefits such as a comprehensive Employee Assistance Program, a free Headspace membership, LinkedIn Learning access, Talkspace mobile therapy, and volunteer paid time off.
#LI-Remote
#LI-TI1
Cradlepoint’s Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
Cradlepoint
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