Salesforce UI Designer PRD2
Location
Columbia, Maryland, United States
Role
Consultant
Contract
Permanent
Salary
n/a
Equivalent Experience
Description:
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required.
About Aerotek:
Amazing begins here. Aerotek is a leading global services company specializing in engineering and sciences. For more than 35 years, Aerotek has delivered critical services across a range of industries, including energy and utilities, transportation, heavy equipment, consumer and industrial products, medical devices, pharmaceutical and biotechnology, as well as academic and health care research. By adapting to the constantly evolving needs of our customers, we have built specialized expertise and a multidisciplinary perspective - leveraging cutting-edge technology and processes - to constantly improve and innovate. Through Aerotek's flexible solutions and consultative approach, customers in engineering and sciences can expect unparalleled quality, increased speed to market and collaborative customer engagement services.
Headquartered in Hanover, Maryland, Aerotek has 3,700 dedicated employees across North America, Europe and Asia. Aerotek is an Aerotek company, a leader in the recruiting and staffing industry. Aerotek is an operating company of Allegis Group® Inc., a global leader in talent solutions. To learn more about Aerotek, visit Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Pre-Authorization Radiology (PAR) Authorization and Financial Counselor is generally assigned to one primary work area within the Pre-Access Unit, but may rotate or be assigned to any area or site within the Patient Access Department as outlined in departmental expectations. With the primary assignment area being the PAR, the primary responsibility for the representative is obtaining authorizations for radiology exams/services by working with ordering physician’s office staff, the applicable Medical Center ancillary department, and/or review organization(s) as required. In general, the Authorization Counselor is responsible for all spectrums of financially securing the insurance and authorization data for patients’ services with insurance coverage that are primarily handled by the PAR Unit. The responsibilities include: 1) verifying basic demographic and clinical information relevant to the patient’s radiology exam/services 2) verifying insurance eligibility and benefits, 3) securing authorization from third party payers (and/or their designated review organizations), and 4) properly notating all activity in APeX. Skills:
authorizations, referrals, epic, insurances, eob Top Skills Details:
authorizations, referrals, epic, insurances, eob Additional Skills & Qualifications:
Education: High school diploma or GED required.
Description:
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required.
About Aerotek:
Amazing begins here. Aerotek is a leading global services company specializing in engineering and sciences. For more than 35 years, Aerotek has delivered critical services across a range of industries, including energy and utilities, transportation, heavy equipment, consumer and industrial products, medical devices, pharmaceutical and biotechnology, as well as academic and health care research. By adapting to the constantly evolving needs of our customers, we have built specialized expertise and a multidisciplinary perspective - leveraging cutting-edge technology and processes - to constantly improve and innovate. Through Aerotek's flexible solutions and consultative approach, customers in engineering and sciences can expect unparalleled quality, increased speed to market and collaborative customer engagement services.
Headquartered in Hanover, Maryland, Aerotek has 3,700 dedicated employees across North America, Europe and Asia. Aerotek is an Aerotek company, a leader in the recruiting and staffing industry. Aerotek is an operating company of Allegis Group® Inc., a global leader in talent solutions. To learn more about Aerotek, visit Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Pre-Authorization Radiology (PAR) Authorization and Financial Counselor is generally assigned to one primary work area within the Pre-Access Unit, but may rotate or be assigned to any area or site within the Patient Access Department as outlined in departmental expectations. With the primary assignment area being the PAR, the primary responsibility for the representative is obtaining authorizations for radiology exams/services by working with ordering physician’s office staff, the applicable Medical Center ancillary department, and/or review organization(s) as required. In general, the Authorization Counselor is responsible for all spectrums of financially securing the insurance and authorization data for patients’ services with insurance coverage that are primarily handled by the PAR Unit. The responsibilities include: 1) verifying basic demographic and clinical information relevant to the patient’s radiology exam/services 2) verifying insurance eligibility and benefits, 3) securing authorization from third party payers (and/or their designated review organizations), and 4) properly notating all activity in APeX. Skills:
authorizations, referrals, epic, insurances, eob Top Skills Details:
authorizations, referrals, epic, insurances, eob Additional Skills & Qualifications:
Education: High school diploma or GED required.
- two (2) years experience at the Admitting Worker or comparable level.
- Proficiency in health insurance eligibility and authorization requirements.
- Proficiency in reimbursement financial policies.
- Knowledge of government program regulations, MediCal, Medicare, MIA, C.C.S., and other third party payors. Experience Level:
Intermediate Level About Aerotek:
Amazing begins here. Aerotek is a leading global services company specializing in engineering and sciences. For more than 35 years, Aerotek has delivered critical services across a range of industries, including energy and utilities, transportation, heavy equipment, consumer and industrial products, medical devices, pharmaceutical and biotechnology, as well as academic and health care research. By adapting to the constantly evolving needs of our customers, we have built specialized expertise and a multidisciplinary perspective - leveraging cutting-edge technology and processes - to constantly improve and innovate. Through Aerotek's flexible solutions and consultative approach, customers in engineering and sciences can expect unparalleled quality, increased speed to market and collaborative customer engagement services.
Headquartered in Hanover, Maryland, Aerotek has 3,700 dedicated employees across North America, Europe and Asia. Aerotek is an Aerotek company, a leader in the recruiting and staffing industry. Aerotek is an operating company of Allegis Group® Inc., a global leader in talent solutions. To learn more about Aerotek, visit Aerotek.com.
Amazing begins here. Aerotek is a leading global services company specializing in engineering and sciences. For more than 35 years, Aerotek has delivered critical services across a range of industries, including energy and utilities, transportation, heavy equipment, consumer and industrial products, medical devices, pharmaceutical and biotechnology, as well as academic and health care research. By adapting to the constantly evolving needs of our customers, we have built specialized expertise and a multidisciplinary perspective - leveraging cutting-edge technology and processes - to constantly improve and innovate. Through Aerotek's flexible solutions and consultative approach, customers in engineering and sciences can expect unparalleled quality, increased speed to market and collaborative customer engagement services.
Headquartered in Hanover, Maryland, Aerotek has 3,700 dedicated employees across North America, Europe and Asia. Aerotek is an Aerotek company, a leader in the recruiting and staffing industry. Aerotek is an operating company of Allegis Group® Inc., a global leader in talent solutions. To learn more about Aerotek, visit Aerotek.com.
Aerotek
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