Salesforce Delivery Manager

973 days ago
  • Location

    Lake Mary, Florida, United States

  • Role

    Project Manager

  • Contract

    Permanent

  • Salary

    $56,640 - $124,722

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla, and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.

The Salesforce Delivery Manager is responsible for coordinating and managing the Salesforce software delivery process, from requirements to production fulfilment. He or she oversees the delivery of solutions as planned in waterfall projects, Agile sprints, or other initiatives.

The person in this role plans and manages the iterative and incremental delivery of Salesforce solutions coupled with business objectives to meet FARO’s needs. This includes the coordination in collaboration with Project Managers or Coordinators of timelines, scope, resources, risk, and communication plans in relation to delivery activities and tasks. In this role, the Salesforce Delivery Manager will identify needed resources, coordinate responsibilities and tasks, and address resource constraints that will impact the release of Salesforce solutions.

You have:

  • 4-year degree from an accredited university in Computer Information Systems or related field OR a combination of education and relevant experience
  • A minimum of 3 years of experience in managing Salesforce software deliveries
  • Scrum Master experience leading Agile Salesforce projects

Required Qualifications

  • Working experience and knowledge of end-to-end Salesforce software and systems solution delivery from design, development, and transition into production operations and maintenance.
  • Scrum Master Certification
  • Software Project Management tools, preferably Jira
  • Demonstrated discipline, analytical skills, problem-solving abilities and attention to details.
  • Demonstrated ability to understand system capabilities and ability to find ways to improve system utilization.
  • Salesforce platform including Sales Cloud and Service Cloud
  • Salesforce development environment and tools
  • Salesforce.com best practices and functionality

How you will make a difference @ FARO:

  • Participates as key stakeholder in project and release planning activities
  • Ensures that deployments are properly scheduled and follow established change control procedures inclusive of managing proper tracking of released components
  • If working in collaboration with a FARO project manager, technical manager or 3rd party provider to deliver functionality the person in this role will review project and release plans for accuracy and feasibility
  • Communicate release status to stakeholders and project teams
  • Serves as an escalation point when issues occur during a deployment
  • Own and continually improve the release process by documenting release issues and developing plans to improve process
  • Coordinates Salesforce related technical deliverables across multiple areas of the organization
  • Identifies and communicates Application Performance management standards. Reviews results of Application Performance management activities
  • If using a 3rd party provider to deliver functionality the person in this role will review project and release plans for accuracy and feasibility
  • Oversees the collection of business and technical requirements for new and existing solutions
  • Reviews business and technical requirements for accuracy and completeness
  • Assists the team in the design and discovery around business and technical requirements
  • Assists in the definition and implementation of governance and standards related to code reviews and testing artifacts
  • Recommends new standards, policies, and procedures based upon metrics and industry trends
  • Ensures that existing standards, policies, and procedures are being followed and remediates any deviations from established best-practices
  • Responsible for maintaining consistency between Salesforce sandbox environments, inclusive of Development through SysTest, UAT, and Production. Manages deployments between environments.
  • Manages Documentation and User Guides initiatives and team members
  • Manages Salesforce technology evaluations and research activities with team members
  • Provides regular individual and team coaching and mentoring on software delivery practices and activities
  • Collaborates and communicate with external stakeholders during the lifecycle of Salesforce deployments

What FARO can offer you:

FARO has excellent benefits for you and your family. We not only care for our employees but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

  • A competitive paid time off bank and paid holidays
  • Medical, dental, life and AD&D insurance plans
  • Pre-tax flex spending accounts for medical and dependent care
  • 401K with employer match
  • Tuition reimbursement and training opportunities
  • Wellness fairs
  • Frequent lunch and learns to help educate employees about issues affecting their lives
  • Other employee events

Inclusive

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

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