Junior Salesforce System Administrator

Sound Physicians is a leading hospitalist company that delivers improved quality of inpatient hospital care, the highest levels of patient and physician satisfaction ratings and exceptional operational efficiency within the hospitals we serve. It is through the combination of people, processes and technology that Sound uniquely addresses the clinical, administrative and fiscal challenges facing our nation's health care delivery system in acute-care and skilled nursing facilities. Founded in 2001, Sound’s 1,500+ hospitalist physicians, clinical performance nurses and physician assistants are located in over 200 hospitals throughout the US. Together, we are committed to providing the highest standard of compassionate, skillful medical care to our patients and hospital partners.

Sound Physician’s software and technology department is a key partner in the delivery of services, providing partners and colleagues a best-in-class experience through innovative, on-time and on-budget solutions. The organization has been able to differentiate itself from its competitors by building better technology faster and more reliably than the market, utilizing a commitment to incremental development and frequent solution iteration.

POSITION SUMMARY:

The Salesforce System Administrator assists with meaningful technology product development that brings value to Sound’s central service teams (e.g., recruiting, payroll, legal). This individual, under the direction of the Technical Product Manager, provides user support, assists with preparing documentation for internal controls, and supports Team Force with development and QA testing. Other duties may be assigned to achieve optimum adoption and utilization of our platforms.

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  ESSENTIAL DUTIES AND RESPONSIBILITES:

• Work effectively in a collaborative work environment, fully engaging with internal Salesforce team by participating in estimation and ongoing improvement through retrospectives
• Collaborate with internal Salesforce team to build, test, and verify solutions meet requirements within dedicated sprint cycles
• Participate in dedicated sprint cycles by completing configuration or declarative development as described within user story requirements
• Provide quality assurance testing and configuration review on new Salesforce functionality prior to production release
• Ensure iterative release of technology is supported by user acceptance testing and document all necessary approvals as directed
• Research opportunities and propose solutions to utilize Salesforce best practices to improve productivity and lessen technical debt
• Gain a deep understanding of our Salesforce setup and custom processes to provide support to stakeholders in different functional areas, assisting users with best practices to improve and increase their knowledge of Salesforce
• Serve as a liaison for internal stakeholders by resolving support cases, triaging issues, and escalating as necessary
• Execute operational functions such as provisioning of new user access or internal department changes and regular internal system audits as directed
• Develop and create customized reports and dashboards based upon stakeholder needs; support with data audits and clean-up efforts as necessary
• Support adjacent products and services to our Salesforce solution as assigned (e.g., DocuSign, Conga); work with add-on tools, such as FormAssembly

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  eDUCATION / EXPERIENCE / SPECIAL KNOWLEDGE AND SKILLS:

• Minimum of a bachelor’s degree in a relevant field and/or 1-3 years of Salesforce Administrator experience; Salesforce Administrator certification is preferred
• Experience in Agile project management and iterative technology development
• Experience with Salesforce.com, Microsoft Office Suites (e.g., word, excel) is preferred
• Excellent analytical and critical-thinking skills
• Excellent time management skills
• Excellent written and oral communication skills
• Ability to facilitate communication with various parties and effectively problem solve
• Ability to present to peers and senior management with clarity and brevity
• Ability to organize and manage information from a variety of sources and formats
• Self-motivated and able to work independently
• Knowledge of hospital medicine industry, and Sound’s value proposition
• Alignment with Sound’s mission, vision and core values

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  DESIRED values:
• Strategic Thinker

Applies best practice solutions, works to improve processes, identifies creative solutions and assesses the scalability of a solution and the overall impact while limiting technical debt

• Customer Focused

Suggests solutions or changes to improve user experience, while maintaining product health

• Collaborative Spirit

Works well with other team members, volunteers to assist, communicates clearly and effectively, welcomes new or opposing ideas from team members and engages in meaningful conversation

• Self-Motivated

Does not require micromanagement or does not require task driven work, ability to understand requirements and outline needed tasks to complete and deliver a solution

• Adaptable

Ability to work with changing requirements (agile) and able to effectively handle adversity