Senior Salesforce Administrator

The Senior Salesforce Administrator is responsible for the administration of Salesforce.com; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.

The ideal candidate will have exceptional technical, analytical, and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology.

ESSENTIAL FUNCTIONS

• Responsible for configuration, design, functionality, and end-user support of the Salesforce.com platform.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
• Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
• Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency.
• Manage data imports, database de-duping and cleanup.
• Manage the integration of applications connected to Salesforce.com, including but not limited to Salesforce CPQ (SteelBrick), Marketo, DocuSign, Xactly, etc.
• Identify production risks and areas for improvement; prioritizes, designs, and facilitates successful implementation and adoption of new processes.
• Support the Business Operations team in cross-functional projects and strategic changes to systems and processes.
• Collaborate with Business Operations, Information Technology, and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools, and processes.
• Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications.

Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time

POSITION QUALIFICATIONS

• Demonstrated experience in developing custom objects, workflows, validation rules, and triggers in SFDC.
• Ability to identify areas for process improvement and recommend/implement solutions.
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction.
• Strong understanding of data structures and data modeling.
• Ability to develop effective relationships with business users, technical staff, and executive management.
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
• Excellent written and oral communication skills.
• Strong work ethic, hands-on, with a customer service mentality.
• Flexible with a demonstrated ability to embrace change.
• Experience with SF1 mobile configuration, Apex programming, Visualforce pages, and Data Loader preferred.
• Certification and experience working in an Agile Framework (Scrum or Kanban) preferred.

EDUCATION

• Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Analytics, Business Administration, or closely related field.
• Equivalent work experience accepted.
• 5+ years of experience administering and developing on the Saleforce.com platform.
• SKILLS & ABILITIES
• Strong interpersonal skills, communication, leadership ability, teamwork and positive attitude
• PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc).
• Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment
• Excellent customer facing skills
• Must have excellent organizational and coordination skills
• Must demonstrate sound analytical skills

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands to finger, handle, or feel.
• The employee is occasionally required to stand, walk, and reach with hands, arms, and lift.
• Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Entire work time is conducted in an office environment in a controlled atmosphere building.
• The noise level in the work environment is usually moderate.