Detroit, Michigan, United States
Open Dealer Exchange (ODE), an affiliate of Reynolds and Reynolds, is looking for a Salesforce Administrator to join our team in Farmington Hills, Michigan. This is a hybrid role and applicants must already be living in the Detroit Metropolitan area.
The Salesforce Administrator is a key contributor in administering and building out solutions on the Sales Cloud, Service Cloud, and Marketing Cloud to support evolving business processes. You will support the day-to-day business functions, and various assigned projects. In this role, the Salesforce Administrator is expected to oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public group.
- Proactive health check, optimization, and ongoing data cleansing
- Performing salesforce.com database maintenance tasks including diagnostic tests, duplicate entry cleaning, running data backups, and generating reports
- Sandbox environment management and coordinate the timing of refreshes
- Strong understanding of the Salesforce.com platform, with the ability to build Salesforce Lightning App Pages, custom objects, formula fields, custom views, and other content of intermediate complexity
- Other tasks may include providing end-user support, transferring record ownership, documenting workflows and processes for converting to flows, monitoring, and managing internal Salesforce storage limits etc. Importing lead lists and supporting ongoing campaigns through Salesforce
- 1-2 years of Salesforce administration experience or must have a Salesforce or Salesforce Advanced Administrator certification
- Must be proficient in Salesforce, Excel, Data Loader, and other key applications
- Experience in performing Salesforce upgrades and ensuring successful integration
- Understanding of Salesforce sharing and security regarding roles, profiles, permissions, OWD, and sharing rules
- Clear and concise written and verbal communication skills
- Analytical skills are a must
Reynolds and Reynolds