Salesforce Administrator - Weybridge, United Kingdom
Location
Weybridge, England, United Kingdom
Role
Administrator
Contract
Permanent
Salary
£63,073 - £78,030
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
SalesForce Administrator (CRM)
We are looking for a Salesforce Administrator to join our Business Support team. You will play a major part in supporting the UK&I commercial business and will be the main contact for all Salesforce administration/support related queries. You will be a self-starter, show a passion for all things Salesforce and want to learn a wide range of new skills and technologies.
Key responsibilities:
DATA INTEGRITY
- Salesforce user management and permission setting
- Deletion/updating/creation of records within Salesforce
REPORTING
- Maintain existing reports and dashboards, and identify gaps in reporting/ areas for improvement.
- Develop best in class reporting, utilising the full capabilities of Salesforce (e.g. Einstein Analytics).
USER SUPPORT
- Manage the UK&I Salesforce helpdesk and successfully resolve end user issues in a timely manner.
TRAINING
- Produce clear and concise training documentation to aide end users.
- Train all new starters and provide group/one-one training for existing staff when required.
- Grow the Salesforce.com skill set across the organization.
PROCESS IMPROVEMENT
- Create, design and develop new processes that support the needs of the business and departments within in it.
- Communicate all changes to the existing Best Practice documentation.
- Work closely with our Global CRM team on future Salesforce projects and initiatives.
Requirements:
- Skilled in Salesforce reporting and dashboard creation
- Salesforce Administrator qualification highly desirable
- Previous experience in a support-based role essential
- Experience of Salesforce Lightning and Salesforce Service Cloud
- Experience using Trailhead community support and training
- Knowledge of Einstein Analytics
- Excellent people skills and an ability to articulate technical matters to a non-technical audience in a concise and clear manner
- Great analytical skills
- An ability to prioritise an ever-changing workload and manage internal and external stakeholders
- Ability to work individually and within a highly collaborative team environment.
Along with this exciting role comes a very competitive salary and an extensive benefits package.
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Please be sure to include “Accommodation Request” in the subject.
Apply Now!
Dentsply Sirona
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