ICT Salesforce Administrator

852 days ago
  • Location

    Los Angeles, California, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $59,994 - $120,052

Company Description
 Intercare Therapy, Inc.(ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families. As an organization, we strive to be:
  •  The employer of choice for behavior analysts, by providing a long-term career opportunity, supportive organizational culture, and fulfilling individualized professional experience
  •  The preferred service provider to our clients and funding sources, providing high quality clinical practice and customer service

 The Salesforce Administrator is primarily responsible for Salesforce Health Cloud while providing support for Product department initiatives. The Salesforce Administrator works closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes. This position reports to the Senior Director, Product.


 This position requires the candidate be fully vaccinated for COVID-19 in accordance with all vaccination requirements set forth by Intercare funding sources and pursuant to any guidelines from the California Department of Health.
Responsibilities
  •  Define, prioritize, plan and execute complex and impactful Salesforce projects 
  • Manage queues for new requests, balance fixes vs features, clear reporting on delivery timelines, and measured value
  •  Facilitate business process discussions working collaboratively with internal stakeholders, vendors, and product team
  •  Provide detailed process mapping to define the vision and operational expectations for the future state of major business process updates
  •  Use internal and third-party data to help prioritize opportunities to drive growth
  •  Provide daily status updates to ensure key priorities are being delivered
  •  Identify deficiencies, propose end-to-end solutions and guide strategic thinking
  •  Execute full-lifecycle deployments of Salesforce environment 
  • Design and enhance workflow rules, validation rules, approval processes, page layouts, custom objects, custom settings, SSO configuration, profiles & permission sets, reports and dashboard development 
  • Handles day-to-day configuration, support, maintenance, and improvement of the Salesforce platform.
  •  Develop, test and deploy Salesforce Lightning and Visualforce pages, Apex classes, triggers, visual workflow, and process builder.
  •  Evaluate company readiness to implement release updates and execute on adoption of said changes
  •  Develop and execute system testing; create test cases, develop and execute test plans, and facilitate the user acceptance testing effort within impacted teams 
  • Data analysis, migrations, and uploads as well as the health of key integrations
  •  Contribute to project design and technical document
  •  Prioritize, meet deadlines, and manage changing priorities. 
  • Support other related departmental tasks and/or projects
Experience
  •  3+ years of Salesforce administration, preferably Health Cloud, Omnichannel, and Marketing Cloud
  •  2+ years of Product Management experience, ideally in healthcare
  •  Experience working with Agile development teams and tools
  •  Understanding of web technologies (AWS, DBs, APIs) and software development for data driven systems
  •  Proven technical acumen to translate business requirements into functional design
  •  Strong analytical skills and the ability to meet tight deadlines
  •  Ability to think critically and analytically while working in a fast-paced environment
  •  Salesforce Administrator Certification
Required Skills:
  •  Programming proficiency in Salesforce SFDC, APEX APIs, APEX Triggers, Force.com, Java, JavaScript, and XML


 Learn more about us on YouTube!


 If you have a BCBA and have experience in any of the following fields, we encourage you to apply:
 Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA


 Intercare Therapy will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.


 Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer.

Share this job

These Salesforce jobs may fit you