Salesforce CRM Administrator

37 days ago
  • Location

    Tacoma, WA, USA

  • Role

    Administrator

  • Contract

    Internship

  • Salary

    n/a

Starting Salary: $76,310 annually, plus excellent benefits
 Position Closes: October 20


 Ignite your Passion, Live the Y Cause
 Would you like provide an excellent staff experience with your expert knowledge and skills with the Salesforce CRM system? As the Salesforce Administrator, you will support the YMCA in configuring the Salesforce CRM system, analyzing requirements, creating reports and dashboards, training employees and developing data quality strategies for data governance.

 In this position you will be able to use your skills for:


IT Infrastructure and Applications:
  •  Support new and existing CRM user base with questions and issues across all clouds.
  •  Maintain, prioritize and report on user request backlog.
  •  Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation.
  •  Develop and maintain training materials and training curriculum for all users.
  •  Document system configuration and administrative processes.
  •  Keep abreast of CRM system releases, features and best practices. Make recommendations to management regarding implementation and change management.
  •  Provide information around best practices in the CRM business process.
  •  Map out client business processes current state and help to generate future state.
  •  Perform quality assurance testing as needed.
  •  Support data migration activities.
 At the Y, we strive to draw the most talented leaders to make an impact each day in Pierce and Kitsap Counties and to champion diversity and inclusion in all aspects of work. We invite individuals who are motivated servant leaders to apply to be an active, inspiring part of the team.
 
 As a full time employee, you will receive a medical/dental/vision benefits package, retirement savings plan, Employee Assistance Plan (EAP), life and long term disability benefits, Paid Time Off (PTO), Extended Leave Plan (ELP), and a family membership to the YMCA of Pierce and Kitsap Counties.
Minimum Requirements



 Are you a good fit?


  •  You have a Bachelors degree in Computer Science, Business, Management Information Systems, or equivalent training/experience
  •  You have at least 3 years’ experience as Salesforce.com Administrator
  •  You have at least 5 years’ experience understanding of key end to end CRM processes with extensive knowledge of industry best practices in Customer Relationship Management (CRM) space
  •  You have experience with enterprise systems including ERP or other IT Technologies
  •  You have proven technical judgement to translate business requirements into functional design
  •  You have excellent listening skills to fully understand requirements and pain points
  •  You have strong analytical skills and the ability to meet tight deadlines
  •  You are able to think critically and analytically while working in a fast-paced environment
  •  You have proven advanced Microsoft Excel skills (formulas, data cleansing and data manipulation)
  •  You have exposure to Salesforce.com configuration and custom development
  •  You have an understanding of XML, SQL, and enterprise application integration
  •  You have Salesforce.com Certifications (Admin, and/or Developer)

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