Salesforce Administrator

Description:

Full Time Remote position which requires periodic travel to the Alachua, FL office for training, meetings, and initial onboarding.

To improve its mission to build a safe, productive and sustainable workforce of craft professionals, NCCER implements Salesforce as part of its strategic ecosystem of online learning, computer-based testing, and credentialing and certification systems. Our goal is to provide every craft professional with an intuitive and easy to use platform for learning new skills and career advancement.

Reporting to the Senior Manager-Enterprise Systems, the Salesforce Administrator will assist in the ongoing development of NCCER’s Sales Cloud and Service Cloud deployments.

. Requirements:

• Serve as system administrator for the Sales and Service Cloud environment
• Provide user account maintenance, reports and dashboards, workflows and other routine tasks
• Experience with Custom Profiles and Permission Sets
• Work with our staff, vendors and partners to optimize the customer experience
• Manage Salesforce.com data feeds and work with our partners on other integrations with learning, testing and credentialing systems
• Assist in New User Training, Ongoing User Training, and development of Internal Super User Group to grow the Salesforce.com skill set across the organization
• Complete regular internal system audits and prepare for upgrades
• Coordinate the evaluation, scope and completion of new development requests
• Effectively act as the liaison between our users, vendors and the application development teams of other integrated systems

Qualifications

Willing to accept junior level admins with a verifiable business background and subject to successful completion of a short hands-on assessment. Alternatively, completion of 2 Super Badges in lieu of hands-on assessment will be considered.

• Salesforce Certified Administrator - Preferred.
• In lieu of Administrator Cert, at least 2 Trailhead Admin Super Badges considered.
• Minimum one to three years of experience as a Salesforce administrator
• Sales Cloud Consultant, Service Cloud Consultant certifications a huge plus
• Experience in an educational or customer service-oriented environment preferred
• Ability to design and implement new processes and facilitate user adoption - Preferred
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com's best practices and functionality
• Background using Report Builder and Dashboards
• A documented history of successfully driving projects to completion
• Background in Business Process Mapping from Discovery and Requirements Gathering of Complex Requirements to Post Implementation Support
• Background in process engineering and business process improvement Preferred
• Ability to understand customer experience and intuitive systems and process design

Software Skills

• Salesforce experience including Data Loader and Data Import Wizard
• Pardot experience a plus
• Proficiency with Windows operating systems
• Microsoft Office Suite/Office 365
• Familiarity with NetSuite/Shopify a plus
• Familiarity with learning management systems (LMS) a plus