Sr. Programmer Analyst - CRM Salesforce

Sr. Programmer Analyst - CRM Salesforce

The Orlando Utilities Commission (OUC) – The Reliable One, an industry leader as the second largest municipal utility in Florida, is looking for a Sr. Programmer Analyst - CRM Salesforce to be part of our growing team in the Information Technology Department.

In this role, you will be responsible for providing product expertise and product understanding for all core application modules in CRM Salesforce Software Applications. The Sr. Programmer Analyst serves as a resource for applications requiring structured system methodologies and information technology. Provide first line resolution/analysis assistance as Subject Matter Expert (SME) for responsibilities of system health, maintenance, and continuous improvements of corporate applications.

Responsible for developing programmatic solution, testing solution for accuracy with defined test plan, coordinate the implementation and completion of recommended specification for all new systems, system changes, and problem correction. Work with internal IT and vendor representatives to deliver completely implemented solutions to end-user community by leveraging best practices of the core applications.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s Degree in Computer Science, Information Technology/Management Information Systems (or equivalent), Web System Administration or Cyber Security from an accredited college or university
• Minimum seven (7) years software development experience (in multiple environments) employing formal software development methodologies;
• Minimum of three (3) years of in-depth core applications work experience with CRM Salesforce

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

• Competitive compensation
• Low cost medical, dental benefits, and paid life insurance premiums with no probationary period
• Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and professional assistance programs;
• Paid memberships in professional Associations;
• Paid conference and training opportunities
• Free downtown parking
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $97,864 - $122,330 per year

Location: 100 W Anderson St, Orlando, FL 32801 USA

Please see below a complete job description for this role

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Job Purpose:

Responsible for providing product expertise and product understanding for all core application modules in CRM Salesforce Software Applications. The Sr. Programmer Analyst serves as a resource for applications requiring structured system methodologies and information technology. Provide first line resolution/analysis assistance as Subject Matter Expert (SME) for responsibilities of system health, maintenance, and continuous improvements of corporate applications. Responsible for developing programmatic solution, testing solution for accuracy with defined test plan, coordinate the implementation and completion of recommended specification for all new systems, system changes, and problem correction. Work with internal IT and vendor representatives to deliver completely implemented solutions to end-user community by leveraging best practices of the core applications.

Primary Job Functions:

• Investigate and analyze how the system processed transactions to determine system functionality is configured correctly and providing accurate results;
• Provide application analysis for Information Technology and client base, and serve as a contact for IT business application analysts requiring in-depth understanding/results;
• Evaluate business impact of errors and provide recommendation for solution through collaboration with analysts and business experts;
• Evaluate existing and new system functionality; determine any requirements not met by the specific system and develop action plans to correct deficiencies. This includes system nonfunctional requirements for data management;
• Define and document system scope, current logical view, general technical requirements and proposed logical view using structured design and analysis techniques;
• Provide comprehensive data queries and results, to analyze the system output and functional execution of key transactions;
• Monitor and track system updates/access to ensure successful auditing;
• Ensure appropriate monitoring, logging, and audit is in place to trace events, review results and make recommendations;
• Review application interfaces to determine if functionality is configured correctly and providing accurate results;
• Work on complex business scenarios to ensure system processes transactions accurately;
• Guide and participate with the Business Application Analysts in understanding business needs and assist translation for detailed technical and program specifications;
• Prepare necessary end-user reports, extracts, and queries; Develop and maintain documentation regarding system functionality, performance benchmarks, and system integration;
• Document all issues and their resolution;
• Develops, researches and evaluates feasibility of alternatives to meet project/solution objectives and recommends optimal alternative;
• Design and execute test plans for unit and integration tests;
• Participate on technology services and vendor application upgrades, patching, testing, as well as production implementations;
• Work on small, medium, and large scale projects as needed by OUC;
• Follow triage, Software Development Life Cycle (SDLC), change management, and other IT processes in place to promote new/revised objects to all environments;
• Develops documentation for new system functions and/or updates to existing system documentation;
• Collaborate with technical teams to identify solutions and lead design sessions with functional users, business analysts, and developers to define and document technical interface requirements;
• Analyze, diagnose and troubleshoot system issues to identify root-cause and implement solutions to minimize or prevent occurrences;
• Contact software vendors to report, track, and resolve problems with their software products;
• Research, evaluates and corrects system malfunctions. Works with Business Analysts to resolve application issues in a timely manner;
• Plan, document and test disaster recovery procedures;
• Handle scheduled on-call rotation responsibilities;
• Effectively communicate technical information with non-IT personnel;
• Perform other duties as assigned.

Requirements

Education/ Certification/ Years of Experience Requirements:

• Bachelor’s Degree in Computer Science, Information Technology/Management Information Systems (or equivalent), Web System Administration or Cyber Security from an accredited college or university
• Minimum seven (7) years software development experience (in multiple environments) employing formal software development methodologies;
• Minimum of three (3) years of in-depth core applications work experience with CRM Salesforce

Technical Requirements:

Working knowledge of many of the following, but not limited to:

Familiarity with all, but not limited to the following:

Ability to:

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled

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