Salesforce Program Manager

200 days ago
  • Location

    Monroe, Louisiana, United States

  • Role

    Project Manager

  • Contract

    Permanent

  • Salary

    $59,896 - $107,530

Introduction
At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities
IBM Client Innovation Center has immediate opportunities for Program Managers. Consultant will have the standard Program Management skill set but with particular ability around stakeholder management, risk management and the effective management of multiple project service providers and third-party vendors.

Program Managers will be responsible for delivering the project from the phase of inception to closure. Program Managers will work on complex projects which are typically of higher risk (technical, organizational, reputation), high value or are of strategic importance. They will also work on large programs of work involving multiple organizations and technologies with high business visibility.

Job Role:
Responds appropriately to urgent technical support situations and procedures with quick and effective solutions to business problems. This includes after hours work as needed.
  • Be able to track the deliverables and milestones closely, bring to the attention of the client and all stakeholders of the priorities. Manage Scope, Schedule, Budget.
  • Be able to understand deliverables and assess their quality. Be well versed with activities that make up a given service (e.g. Security Services, MW Management services, Discovery, Insight, etc). Relate relevant services to the SOW and manage the dependencies that may exist across external teams.
  • Have sound knowledge on the "definition of done" for a given service.
  • Experience working as Program Manager on Application Modernization / Application Development.
  • Previous experience with analysis, design, implementation and configuration of enterprise systems such as CRM, SFA, or ERP
  • Previous experience working with Salesforce
  • Knowledge of Agile development practices
Candidates must have the ability to work in the United States without a current or future need for visa sponsorship.
The successful candidates for this position will become members of our Client Innovation Team. You will work closely across the CIC network to delight our customers with leading edge solutions with a keen focus on quality and client satisfaction. In addition to strong collaboration across the team, you will be virtually integrated into our deep learning and knowledge program as well as employee engagement across NA. All resources in our CIC network may be requested to travel depending on specific client project needs. US Travel is typically related to knowledge transfer and client relationship building at the client site, as well as subsequent travel for key milestones or project initiatives. Travel is generally no more than 50% of the time. You must live in, or be willing to relocate to, Louisiana. The work location is 201 Century Village Blvd Monroe, LA 71203.

Required Technical and Professional Expertise
  • At least 2 years of experience in Project Management/ Program Management
  • At least 1 year experience as a Salesforce Developer, Architect or Administrator
  • At least 3 years experience working in Agile development environments and leading agile teams/projects
  • At least 2 years experience successfully managing a range of complex, high value IT projects and programmers from requirements definition through to project closure
  • Experience with working with clients and stakeholders within the business
  • Ability to direct the work of others
  • Ability to work in a team environment
  • Ability to work collaboratively

Preferred Technical and Professional Expertise
  • At least 4 years of experience with project management methodologies
  • 1+ years of experience with MS Project or other project management scheduling tools
  • 3 years - demonstrated client interaction and excellent communication skills; both (written and verbal)
  • 2 years experience successfully managing a range of complex, high value IT projects and programmers from requirements definition through to project closure.
  • At least 3 years experience in Salesforce

About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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