Salesforce Business Analyst

Business Analyst, Tampa, FL

Kelly Services is currently seeking a Business Analyst for one of our top clients in Tampa, FL.

Pay is $50-$62/hr., this is starting off as a 12 month project with the possibility of being extended.

• Must have advanced Salesforce experience/knowledge.

Will assist in the planning and execution of technology within the Business Solutions Enablement organization. The incumbent will assist in the cross-functional implementation, deployment, and operations of business solution delivery for technologies supporting the GS Service and Experience division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform Discovery of Business needs
• Enter Business needs into the Demand Management Intake platform
• Create and manage user stories for Salesforce and or the Genesys Telephony platform which includes but is not limited to:
• User story grooming with functionally specific project teams
• Update user stories until they are in Definition of Ready (DoR)
• Define user acceptance criteria in review with functional project teams
• Strong in Salesforce ( admin cert preferred)
• Provide consultation on requirements to the product owner/business owner
• Oversee the validity of requests in the backlog; coordinating with Business Functions and project leads
• Identify and communicate Business priorities to the Product Owner
• Overall documentation of project requests, user stories, backlog
• Communication to all project stakeholders with updates & status of pending & in-progress requests
• Assist the BSE Test Lead in the communication of testing needs and resource requirements.

QUALIFICATIONS

• A minimum of a Bachelor’s Degree is required; advanced degree or IT major preferred
• Previous experience in a Client environment required.
• Experience with Salesforce and / or Genesys mandatory, Appropriate Systems Certifications preferred
• Minimum of 5 years of relevant business systems analysis
• Experience in SLDC and Agile development process required
• Understand the Scrum process
• Strong analytics and reporting skills
• Superior communication and collaborative skills required
• Account Management skills

Why Kelly?

As a Kelly Services employee, you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses
• Weekly pay
• Group-rate insurance options available immediately upon hire*

Apply Today!

• Available for purchase and administered by a designated third-party vendor

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly®?

By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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