Senior Technical Product Manager - Salesforce Business Platforms

62 days ago
  • Location

    United States

  • Role

    Developer

  • Contract

    Permanent

  • Salary

    $144,000 - $208,000

Your Job

Indeed is going through an astounding data and technology transformation. We want an enthusiastic Sr. Technical Product Manager, with 10+ years of experience, to join our Internal Business Platforms team. The ideal candidate will join a team of product managers with a focus on Indeed’s Client Success organization. This candidate should have strong writing and communication skills, comfortable in making recommendations, and resourceful to solve cross-functional business challenges. This product manager will be groomed to be a subject matter expert, manage a team of product managers, and will own a set of defined business technology flows.

As a Business Platforms CS PM, we want you to set ambitious goals for your focus area(s). Your goals should be challenging; they should inspire and motivate you to think big. Business Platforms focuses on business impact; not necessarily on delivery dates.

Your focus will be Indeed’s client success team. There will be occasions where you will need to work closely with cross functional teams in order to service or to eliminate CS’s hurdles. You will be joined by the whole of Business Platforms in the biggest data and technology transformation in Indeed’s history. This transformation will allow CS to leapfrog and be ahead for years to come.

Our team is based across the US fully remote. Upon offices reopening post-COVID, all roles on this team will have the flexibility to either return to the office or remain remote. We have daily (virtual) standups, weekly prioritization, and OKR reviews, and stay closely in touch.

You will enjoy a casual work environment, flexible hours, and great compensation and benefits. You will wear many hats and learn many new things on the job. You will be surrounded by smart, dedicated, and nice people. You will be proud of the company's mission and your product's impact.

Who You Are

Expected Experience and Attributes
  • 10 or more years of experience as a Product Manager in Software Development/Technical Implementations
  • Solid technical understanding; ability to read/write technical languages and contribute to solutioning/design would be a plus
  • Bachelor's Degree in Computer Science, Engineering, Information Systems, or a closely related field preferred, or equivalent experience
  • 10+ years of Salesforce experience
  • Salesforce Certifications
  • Salesforce Service Cloud
  • Salesforce Live Agent
  • Chatbot
  • Contact Center
  • Experience in managing teams
  • Well honed program strategy & execution skills
  • Strong data migration & integration experiences
  • Strong communication skills with stakeholders and technical team members
  • Ability to work autonomously and have a solid understanding of and ability to execute on next steps and deliverables with little to no guidance

Day-to-day Tasks
  • Creation of Business Cases, User Stories, and Workflow Diagrams.
  • Build trust and work very closely with your customers in CS
  • Be relentless and creative in removing hurdles for CS
  • Present complex information, issues, processes, and potential solutions in an organized & summarized fashion to leadership, stakeholders, and team members alike.

Why would a top performer take this job?
  • This role has the opportunity to help transform Indeed’s Business Platforms & improve how Indeed monetizes its ever growing portfolio of products.
  • Be part of a movement to help CS leapfrog

What do we not want to see?
  • Candidates with less than 5 years of Salesforce experience
  • Candidates with little data migration experience
  • Candidates with little salesforce integration experience
  • Candidates that have only had experience as a product manager in rigid organizations
  • Candidates that have only one way to analyze, create deliverables, or present information
  • Candidates that are unable to communicate the strategic value of project/program management and product management
  • Candidates that are strictly task-oriented or work linearly

Expected personal attributes:
  • Projects confidence when placed into a new or unfamiliar situation
  • Listens carefully, comprehends, engages in meaningful conversation
  • Asks questions and clarifying questions to get to a full understanding
  • Responds to questions with detailed, yet succinct answers
  • Displays empathy for the team member, the user and the stakeholder
  • Reflects on own actions and conduct, and the effect their leadership style has on others
  • Collaborates well with others, sometimes leading, other times deferring leadership to another, as appropriate

Expected Professional Attributes:
  • Converses easily with others about the profession of program management as it relates to the production of software, systems, user interfaces, application design or similar
  • Well-versed in the generally recognized structure of program management, including project terminology, pacing, outcomes
  • Works autonomously with focus and diligence
  • Creates “order out of chaos” by starting with the ambiguous requirements provided by the stakeholder, applying a structure, discussing, reviewing, “managing through uncertainty” and defining direction for the project
  • Navigates effectively in an organization in which the management structure is in transition and is able to chart a path to success
  • Steps in to drive direction and decision making when others are hesitant to do so
  • Mentors those who are less skilled program management or other relevant disciplines

Bonus professional skills
  • CS background
  • Project Management Certifications
  • Call Center 8x8
  • Case Deflection (besides Chatbot)
  • Tableau
  • Salesforce Einstein Analytics
  • Gainsight

Who we are

We are a Product team driven by data, and focused on building the most popular job site on the planet. With product teams in Seattle, San Francisco, Austin, Tokyo, Hyderabad, Singapore and Vancouver, we are changing the way people get jobs all around the world.

Our Mission

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

US Remote 144,000 - 208,000 USD per year

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

Fair Chance Hiring
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Our Policies and Benefits

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs
Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

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