Product Owner with Salesforce

We are looking for Product Owner with Salesforce – Clinton, NJ (Remote). This is a fulltime permanent position.

JOB DESCRIPTION

Skill: Product Owner with Salesforce
Role / Tier: Senior Consultant/ Tier 2

Note: This will be remote until COVID

JD:
We are seeking to add a Senior Product Owner to the Digital Services team.
Strong experience with Salesforce CRM and Insurance Domain.
The Senior Product Owner is responsible for defining and leading execution of our strategy and supporting the Service Organization by identifying and delivering new capabilities on the product roadmap, developing KPI’s to measure success and forming a strong understanding of current business processes to deliver future capabilities.
The Senior Product Owner will play a critical role in digitizing agent, client and customer service representatives experiences on modern platforms including, but not limited to, Communication and Core Correspondence, MainFrame, ECM service, cloud technology ecosystem. The Senior Product Owner will be responsible for capabilities related, but not limited to, the electronic communications sends our customers and agents. The features this individual would be responsible will include the eDelivery (paperless settings) email capabilities, communication preferences and SMS alerts and notifications. The Senior Product Owner role provides exposure to all business units within Service Org and demands flexible and creative thinking as tasks are highly variable, changing often based on emerging business needs and industry trends. We are looking for outstanding individuals with excellent leadership, analytical and communication capabilities, creative problem-solving skills, project management discipline, and a passion for process improvement. A strong understanding of technology and distribution needs/practices is a plus.

Major Responsibilities
Define, lead, and drive forward our GBS Core Correspondence strategy and roadmap through the identification, analysis, and implementation of new and enhanced GBS servicing functionality with a primary focus on the electronic communications platforms and capabilities
Formulate and refine existing strategies specific to eDelivery (paperless) to rebranding and printing based environment to generating Printing and communication to customers.
Lead business as usual processes related eDelivery work efforts to ensure all communications are completed seamlessly to the user
Partner and influence drive to behavior organizational changes to the use of outbound correspondence and communications
Lead the creation of new customer and service professional experiences related to core correspondence to provide transparency and all insights into the customer interactions and preferences
Independently lead and influence a large suite of high-profile strategic initiatives, including formulating the necessary business cases
Ability to make timely, critical decisions and judgement calls for complex strategic projects that will impact the success of the overall Content Management and Core Correspondence Program
Ability to partner with a high performing team focused on the successful delivery of rebranding and printing capabilities
Understand competitive and industry positions and develop business cases for prioritization of new/enhanced capabilities
Create comprehensive and concise user stories as needed supporting the future digital capabilities, but owns oversight of all requirements
Develop metrics to assist management with assessment of performance for individuals, systems, processes, and other initiatives that support the business' strategic initiatives
Define and gather KPIs to measure and monitor progress of teams capabilities and effectiveness on a daily, weekly, and monthly basis to inform real-time course corrections and longer-term enhancements
Oversight of accurate and auditable product documentation
As needed, oversight of day-to-day Core Correspondence team needs and lead issue investigation/resolution Qualifications
Experience developing/managing Core Correspondence – Rebranding & Printing, Customer Communication, ECM services, capabilities required
Experience with email and SMS communication platforms
Experience managing a product/feature roadmap with multiple stakeholders
Agile methodology experience required
Practice of Continuous Integration or Continuous Delivery
Experience working with Printing and Rebranding, Correspondence and Content Management platforms viz., SmartComm, FiServ and mainframe and/or web-based applications
An innovative thinker with a true passion for and knowledge of disruptive technology
Approaches problem solving with sound judgment to understand the root cause of the issue and its impacts
Able to critically evaluate data for errors/inconsistencies and provides solution recommendations
Excels at problem solving tools such 5-why analysis, fishbone diagram, and pareto charts; as well as being able to explain the results and take the appropriate actions
Excellent written and oral communication skills with strong relationship and interpersonal skills

About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Learn more at www.virtusa.com