Salesforce Administrator

1655 days ago

Location
San Diego, CA, USA
Role
Administrator
Contract
Permanent
Salary
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What We Are Looking For

NEP is currently seeking a dynamic individual to become part of our Information Technology team as the Salesforce Administrator. The Salesforce Administrator will work as part of a team to lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes, including our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Essential Functions

Technical Implementation
- Develop proficiency in their working technology
- Implement technical solutions as designed by senior team members in a timely manner
- Troubleshoot problems as they arise with production systems as well as project work
- Assist senior engineers and other team members as necessary to develop and design technical solutions
- Communicate project issues/risks to team as appropriate
System Administration
- Serve as primary administrator for Salesforce environments
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage Salesforce.com data feeds and other integrations
- Coordinate the evaluation, scope and completion of new development requests
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Effectively act as the liaison between our users, vendors and the application development teams
- Work independently with members of the user community to define and document development requirements
Support Company and Department Goals
- Display a commitment to deliver systems in a timely manner according to business need
- Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
- Aggressively work to provide solutions to challenges as they arise
- Possess a positive and constructive attitude
Personal Development
- Analyze and evaluate new technologies and determine if they can provide a positive impact to our software systems
- Continue to develop technical skills either by attending seminars (online, in person, etc) or by purchasing books, etc
- Continue to challenge themselves by assisting development leads in monitoring project status, developing project plans and other project leadership roles so that they gain an understanding of the environment we are developing in.
Perform other duties as assigned
Reasonable and consistent attendance to fulfill requirements of the position

Knowledge, Skills, and Abilities

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Able to automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts
Participates in the deployment of new technology.
Coordinates and collaborates with coworkers, internal customers, and other project team members
Consults with end-users on system requirements; understands, recommends, and provides technical advice
Demonstrates excellent customer service skills and maintains a positive, professional image
Proficient with Microsoft Word and other applications in the Microsoft Office suite

Education and Experience

Bachelor’s degree from a regionally accredited university
4 years of experience in Salesforce Administration, Salesforce certification a plus
Experience in higher education and HEDA model preferred
Strong written and verbal communication skills

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

Sit, stand, kneel, walk and reach.
Be able to lift, push, pull and/or move up to 20 pounds.
Hear well enough to communicate with others.
Read a computer screen and written material.
Write, type and use phone system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

This position operates in a remote, home office environment.

Good working environment with the absence of disagreeable conditions.
The noise level in the work environment is usually moderate.
Regular and reliable attendance is required.

NEP will not sponsor applicants for work visas.

Who We Are

National Education Partners (NEP) provides premier online program management (OPM) services for leading educational institutions. NEP offers a rich history of delivering traditional academic operations support in areas such as finance, human resources, enrollment, financial aid, marketing, information technology and much more. Today, NEP is the OPM of record for Northcentral University (NCU), which offers doctoral, master’s and bachelor’s degrees in business, technology, education, and psychology, as well as doctoral and master’s degrees in healthcare and marriage and family therapy. NEP also provides online services to John F. Kennedy University. Both NEP and NCU are part of the National University System, a system of nonprofit universities with its headquarters in La Jolla, California.