Technology Consultant II-Salesforce

The Salesforce Development department within IT is looking for a Technology Consultant II to join our team. Our department focuses on delivering technical solutions on the Salesforce platform that support the retail sales business. The Technology Consultant II will be responsible for communicating with business stakeholders to gather requirements and design solutions leveraging Salesforce technologies.

The Technology Consultant II will be responsible for managing the platform built on Service and Commerce cloud. The primary responsibilities will be to work with the development team to design and implement backlog items in Apex, Visualforce, Aura Components, Lightning Web Component Framework, JavaScript and CSS. Responsibilities will also include the need to integrate Salesforce with other systems by working with other BCBSM team members or external partners.

Below are our departmental requirements:

• Ability to lead support and technical staff
• Strong verbal, written and presentation communication skills with the ability to deliver complex messages and teach new concepts
• Assist junior Developers, triage issues and follow up to ensure the DevOps process is being properly followed
• Ability to work across various levels of the organization, from team discussions to executive level presentations

Below are our departmental preferences:

• 10 Years of Salesforce platform experience
• 5 years of experience as Salesforce developer
• Salesforce certifications

Maintain the broadest range and depth of knowledge in their respective area of expertise within the IT organization. Stay abreast of emerging technologies and influence strategic decisions regarding technical direction of the business. Work on highest priority business critical projects/programs. Consult on multiple projects/programs as a subject matter expert of existing technology; on and drives drive new technology direction; on the most complex tasks, projects or support issues that involve the highest level of risk or impact to enterprise performance and has a high level of knowledge within one or more areas of specialty.

• Interface with users and IT teams to evaluate possible implementation of new or enhanced technology in the organization, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business. Provide technical expertise across business and IT functions.
• Partner with leadership to define and communicate long-term technology strategy and planning for the enterprise. Participate with business relationship managers and business leads to understand business requirements and help them understand how technology tradeoffs influence strategy. Drive technology improvements.
• Make recommendations and influence long-term technology decisions and planning for multiple business units or the enterprise. Participate in the definition of the architecture and technology needs of the organization based on new and emerging technologies, and establish priorities and strategies consistent with business goals and economic viability. Consult and may lead the development and analysis of source selection strategies. Recommend and incorporate technology with long-term business plans.
• Consult in the development of responses to customer requests and proposals as needed. Serve as a consultant to help define, assess, and monitor the technical aspects of strategic projects/programs. Provide technical guidance to customers and internal IT staff in the design and development of fully integrated technology solutions. Influence the design of innovative solutions using new technologies. Review proposed designs at key milestones and makes recommendations as needed. Ensure the conceptual completeness of the technical solution. Create prototypes, lead initial development and testing as needed.
• Consult on the resolution of high severity issues or issues escalated by senior leadership. Collaborate with or guide internal or external parties during the problem resolution process as needed.
• Provide technical leads, delivery leads, and IT Leadership with technical consultation and advice. Keep IT’s technology and application owners aware of key issues. Identify and resolve potential problems and conflicts in technology. Advise on options, risks, costs versus benefits, system impacts, and technology priorities. Transfer knowledge of key learning throughout the enterprise, and communicates strategic and technological plans. Interface/communicate with the Architecture group. Partner with and acts as an advocate for Architecture. Present technical plans in common terms to ensure understanding from all audiences.
• Lead the collaboration of research and evaluation of emerging technology, industry and market trends. Assist in project development and/or operational support activities as needed. Research, collect, and disseminate information on emerging technologies and key learning throughout the enterprise. Research and recommend changes to enterprise architecture.
• Support and may drive research analysis and A&P projects to identify and evaluate emerging technologies. Research and evaluate emerging technology, industry and market trends to assist in project development. Provide recommendations based on business relevance, appropriate timing and deployment. Oversee cost-benefit and risk analysis and presents options to leadership teams as needed.
• Represent the organization in relevant industry forums. Provide coaching, mentoring and technology guidance across the enterprise.
• Provide guidance to Technology Consultants and senior level executives.
• Other duties may be assigned.
  

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in computer science, information systems, computer engineering, systems analysis or a related discipline required. Master's degree preferred.
• Ten (10) years of Information Technology (IT) experience in multiple IT areas required.
• Two (2) years of relevant enterprise-wide experience in multiple technology areas required.
• Demonstrate strong knowledge in at least three (3) major technology areas knowledge of BCBSM business required.

OTHER SKILLS AND ABILITIES

• Knowledge of major products and services and product and service groups ability to apply this knowledge appropriately to diverse situations.
• Decision making and strategic and critical thinking skills.
• Must influence people over whom they have no direct control, as they help define strategic technical and business plans.
• Ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
• Other related skills and/or abilities may be required to perform this job.