Salesforce CRM Specialist

112 days ago
  • Location

    Dallas, Texas, United States

  • Role

    Consultant

  • Contract

    Permanent

  • Salary

    n/a

For over 70 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our innovation is inside more state-of-the-art equipment than you may imagine.

Murata solutions enable global product companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.

Our past innovations drive today's technology, and our present innovations are shaping tomorrow's. Whatever the future holds, you can be sure it will contain Murata.
Location
Dallas, TX
General Summary
The Salesforce CRM Specialist position is responsible for providing support to users of Salesforce Sales Cloud and Partner Communities, for training programs and sales process support to Users in North America, and system data integrity and maintenance.
Essential Job Responsibilities


Drives successful CRM end user adoption. Develops and executes training programs and learning modules for all Users and grows CRM skill set across the organization.


  • Promotes trust and gains confidence of internal clients.
  • Provides prompt and reliable advice and follow up.
  • Effective internal communication and problem solving (e.g., escalation management, positive customer feedback, etc.).
  • Meets project management targets.
  • Maintains a library of resources for reference and support of business processes.


Supports and expands CRM use of Mfg Rep organization. Promotes business process functions and provides strong and meaningful sales reporting.


  • Aligns and prioritizes decisions and initiatives with corporate strategies.
  • Ability to critically evaluate data, resolve conflicts and make day-to-day decisions to preserve data integrity.
  • Transform high-level information into details and interpret into a strategic framework.
  • Proactively reports results of progress with manager.
  • Works in a collaborative manner.


Contributes to global CRM management as a group member of the Business Process Team.


  • Gathers requirements for system improvements, communicates and advocates for the business users to improve efficiency.
  • Skillfully performs quality reviews and takes appropriate actions in a timely manner.
  • Successfully troubleshoots and overcomes barriers and obstacles.
  • Effectively manages changing priorities and appropriately shifts resources in a timely manner.
Miscellaneous Job Responsibilities
  • Continuing Education of the Salesforce.com platform.
  • Provides reports of activities and outputs to key stakeholders.
  • Perform other job-related responsibilities and duties as may be assigned from time to time.
Competencies
Critical Thinking & Decision Making
Customer Orientation
Functional/Technical Knowledge
Promotes Innovation & Change
Results Orientation
Teamwork
Required Qualifications
  • Bachelor’s Degree.
  • Five+ years of sales or marketing experience with demonstrated success.
  • Strong organizational skills, ability to prioritize, and meet tight deadlines.
  • Self-starter with ability to work independently.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills.
  • Enthusiastic attitude and ability to work effectively as a member of a diverse team.
  • Three+ years of experience using SFDC platform; strong understanding of SFDC best practices and functionality.
  • Knowledge of Salesforce Communities operations.
  • Well-developed presentation skills.
  • Ability to demonstrate proficiency with Microsoft Office.
Preferred Qualifications
  • Bachelor’s Degree in Business
  • Electronics Industry Experience
  • Salesforce Certifications
Travel
Domestic travel required - approximately 25%


Imagine the possibilities as a member of Murata's innovative global team.
 Let’s shape tomorrow together!
 Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans

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