Salesforce Administrator

US-IA-Des Moines
US
US-GA-Alpharetta

Req No. 2021-8309
Category Professional
Type Full-Time

Company Pandemic Response

Ensuring the health and safety of everyone that works at CO-OP is of primary importance to us. The majority of our organization continues to be in a work-from-home status. This allows for better social distancing practices for those of our employees that do remain in our office locations. We continue to work diligently to maintain everyone's health and safety by keeping the facilities clean, having everyone screened for temperatures upon entry and providing information about symptoms and what to do if employees feel sick. Our COVID response team has been working tirelessly since March and continues to provide transparent communication around COVID cases and re-entry plans.

The Opportunity

We are seeking a talented Salesforce Administrator to manage the Salesforce.com CRM, handling daily Salesforce case work and tickets to maintain and upgrade existing functionality. The Salesforce Administrator interacts directly with team members, managers and end users as necessary to complete assigned work.

• This position is fully-remote. That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations.
  

What You Can Look Forward to

• Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues.
• Hands on configuration of Sales and Service Cloud including users, roles, security, profiles, workflow rules, custom objects, etc.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data cleansing projects.
• Document new and existing processes in SFDC.
• Collaborate with internal teams effectively, and seek to understand user experience and stakeholder perspective on operational processes.
• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce.
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
• Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role.
• Collaborate within the direct team in accordance with Team Agreement, Definition of Ready, and Definition of Done.
• Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments.
• Collaborate across teams and across business areas in the spirit of an Agile mindset.
• Fulfill the role in the spirit of the Agile Manifesto, with emphasis on delivery of incremental value with frequent iterations and feedback loops.
• Regular and reliable attendance.
• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
• Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
  

What You'll Need to Succeed

• Bachelor's degree or equivalent experience.
• 4+ years' experience implementing and configuring Salesforce.com.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
• Certified Salesforce.com Administrator
• Experience with AppExchange is a plus
• Experience managing and triaging user submitted issues via ticketing system(s).
• Experience using Salesforce data tools
• Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production).
• Solid understanding of and detailed experience with the Salesforce.com architecture.
• In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Partner Management, etc.).
• MS Office.
• Strong organization skills.
• Strong attention to detail and excellent problem solving skills.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
  

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

• Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
• Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
• Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
• 401K with generous company match.
• Tuition reimbursement.

For Colorado Applicants: In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $60,400 and $75,500. Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; CO-OP Financial offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.

PI147885366