Salesforce Administrator

Open Dealer Exchange (ODE), an affiliate of Reynolds and Reynolds, is looking for a Salesforce Administrator to join our team in Farmington Hills, Michigan. This is a hybrid role and applicants must already be living in the Detroit Metropolitan area.

The Salesforce Administrator is a key contributor in administering and building out solutions on the Sales Cloud, Service Cloud, and Marketing Cloud to support evolving business processes. You will support the day-to-day business functions, and various assigned projects. In this role, the Salesforce Administrator is expected to oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public group.

Responsibilities:

• Proactive health check, optimization, and ongoing data cleansing
• Performing salesforce.com database maintenance tasks including diagnostic tests, duplicate entry cleaning, running data backups, and generating reports
• Sandbox environment management and coordinate the timing of refreshes
• Strong understanding of the Salesforce.com platform, with the ability to build Salesforce Lightning App Pages, custom objects, formula fields, custom views, and other content of intermediate complexity
• Other tasks may include providing end-user support, transferring record ownership, documenting workflows and processes for converting to flows, monitoring, and managing internal Salesforce storage limits etc. Importing lead lists and supporting ongoing campaigns through Salesforce

• 1-2 years of Salesforce administration experience or must have a Salesforce or Salesforce Advanced Administrator certification
• Must be proficient in Salesforce, Excel, Data Loader, and other key applications
• Experience in performing Salesforce upgrades and ensuring successful integration
• Understanding of Salesforce sharing and security regarding roles, profiles, permissions, OWD, and sharing rules
• Clear and concise written and verbal communication skills
• Analytical skills are a must