Systems Administrator, Salesforce IT

This role leads the configuration, improvement, support, and maintenance of Estes Salesforce instance and performs a combination of technical management, system administrator, and Salesforce analyst activities.

• Serve as a system administrator for a Salesforce org with 700+ users, multiple apps (Sales, Service, Pardot), and several external integrations.
• Provide architecture and design guidance to project teams developing BPM solutions using Salesforce.
• Provide thought-leadership across business and technical project dimensions solving complex business requirements.
• Responsible for Platform health strategy and act as a Subject Matter Expert to assist infrastructure team in creating a plan to execute strategy and monitor success. This would include a strategy for handling the 3 annual Salesforce major release updates and release update patches.
• Develop and demonstrate an advanced knowledge of Salesforce Architecture and Lightning Experience design and implementation features.
• Accountable for ensuring the business and technical architecture of the delivered solution meets the desired goals and objectives.
• Works in conjunction with Program/Project Manager to size, manage scope and risk.
• Diagnose and resolve unexpected issues or results. Recommend solutions or alternative methods to meet requirements.
• Evaluate, scope, and execute new development requests through engagement with stakeholders and partner application teams.
• Maintain org performance and health by monitoring usage against system limits and usage-based entitlements (data storage, flow interviews, etc.) and measuring Lightning Experience Performance and Experienced Page Time (EPT).
• Serve as liaison between Salesforce Success team and Estes stakeholders and development teams
• Resolve issues escalated internally or externally and work with Estes business partners to ensure timely resolution. Responsible for maintenance and enhancement of positive working relationships.
• Mentors other team members to develop their understanding, skills, and knowledge of the Salesforce Platform. Advise development team on best practices for the platform.
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

• Bachelor’s Degree in Computer Science, Management Information Systems (MIS) or related field, or any combination of education and experience which would provide an equivalent background.
• 5+ years of IT experience with SaaS, PaaS, or IaaS.
• 3 years’ experience in design and implementation Salesforce-based solutions, including leadership role in design and development of shared/resusable components and workflows within Sales.
• 2 years’ experience Salesforce Sales & Service Cloud administration or development.
• Previous experience as a lead developing customer-facing interfaces. Experience in Web technologies and hands on experience in developing web applications.
• Advanced knowledge of Salesforce CRM platform and Lightning Design System
• Expertise and good understanding of Relational Database Management. Data management, modeling experience.
• Proficiency with Aura Lighting Framework, Lightning Web Components, Apex & VisualForce Frameworks, Salesforce Object Query Language, SQL, Web services.
• Experienced and proficient with MS Office Suite of products.
• Proven coaching, team building and project management experience.
• Proven problem identification, root cause analysis and resolution skills.
• Strong experience and understanding of the fundamentals of iterative and incremental development.
• Experience with agile experience methodology and frameworks like Scrum, Kanban, SAFe frameworks.
• Strong experience scoping, planning, and delivering projects using iterative software development lifecycles over multiple release cycles.
• Experience with offshore-managed services.
• Must be self- directed with strong analytical, problem solving, and strong listening, written and oral communication skills
• Strong verbal, written and listening communication skills with the ability to connect with stakeholders at all organizational levels
• Salesforce Administrator or Developer certification preferred
• Pardot/Marketing Cloud experience preferred
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.

Equal Employment Opportunity
EOE, including disability/vets
City
Richmond
State
Virginia
Employment Type
Full-Time
Job Category
Technology
Organization Level
Corporate

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location