Salesforce Administrator

4 days ago
  • Location

    Knoxville, Tennessee, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $48,512 - $89,499

It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.

Have what it takes? Join us.

The Salesforce Administrator will participate in on-going Salesforce.com development efforts for brands already using Salesforce.com, as well as the implementation of additional Brunswick divisions interested in coming onto the Salesforce platform. This position will serve as a key point of contact with external partners as appropriate and serve as the key point of contact for internal audiences. In addition to serving as the Salesforce expert for the organization, the Salesforce Administrator will also be responsible for managing and maintaining data integrity, managing change sets between sandbox and production environments, and maintaining processes that ensure ongoing data integrity and security. The Administrator will work closely with IT Business Administrators, Project Managers and Business Relationship Managers to identify, develop, and deploy new enhancements for the business. This individual will be involved in a range of activities including first tier application support, system and interface troubleshooting, access management, analysis of business and functional requirements, database and data interface design, data monitoring/manipulation, cleaning, and de-duping; application configuration/ administration, report and dashboard development, and environment and release management. The Salesforce Administrator shall possess a combination of technical aptitude, business acumen, strong communication skills and excellent soft skills.

DUTIES AND RESPONSIBILITIES

Leveraging of Saleforce.com/Adoption

  • Work with Brunswick business teams to understand business processes, goals, and objectives and ensure Salesforce.com has been fully leveraged to meet objectives
  • Build reports, dashboards, workflows, customizations, etc. in Salesforce.com
  • Prepare and analyze reports and other inquiries for the business users
  • Perform special projects as required

Application Support

  • Manage a fast-paced queue of support requests with a focus on customer satisfaction and resolution of issues
  • Monitor licensing and add-in applications
  • Complete regular internal system audits and prepare for upgrades

System and interface troubleshooting

  • Design and/or develop interfaces with internal or external applications and services
  • Monitor data, workflows, and system rules to ensure data integrity

Access Management

  • Manage user accounts and security profiles

Data Monitoring

  • Perform day-to-day Salesforce.com functions for database maintenance including but not limited to: lead routing monitoring and system spot-checks
  • Manage the data relationships and flows within the CRM system; ensure data quality while performing periodic data maintenance; and monitor integrations to other systems or applications
  • Manage Salesforce data feeds and other integrations
  • Audit, uncover and resolve data integrity issues
  • Perform database de-duping and cleanup procedures (as required)

Application Configuration/Administration

  • Identify gaps between business needs and standard Salesforce functionality
  • Collaborate with teams to perform application configuration, testing and evaluation to ensure quality and consistency
  • Coordinate the evaluation, scope, and completion of new development requests
  • Perform quality assurance on deliverables and work products
  • Recommend best practices
  • Design and/or develop solutions on the force.com platform, which are scalable and flexible to accommodate future business needs
  • Define test conditions and develop test plans to ensure the quality of the deliverables and to make sure that customer needs are met
  • Recommend, develop, and/or coordinate business solutions that may require Apex, Workflow rules, Process builder, Flows, and/or VisualForce Pages
  • Create architecture plans, phased implementation plans and data migration strategies
  • Create and maintain system documentation

Reporting

  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity

Environment and Release Management

  • Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing systems, including reviews, and testing for regularly scheduled Salesforce updates

Training and Documentation (as required)

  • Develop training plans, materials, and user documentation, keep materials up to date, coordinate new user and ongoing training sessions
  • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources)
  • Assist users with report design and management

Additional General Responsibilities

  • Become a subject matter expert with Brunswick’s Salesforce Org’s and Related Business Processes
  • Own and manage relevant reporting and dashboards, working with multiple areas and levels of the business to provide targeted data.
  • Drive business insights for leadership, leveraging data and analysis, while identifying trends, patterns and focus areas.
  • Assist with driving the vision, roadmap, and requirements for the CRM systems with specific focus on the needs for Service, Sales, and Marketing
  • Play a critical role in managing the product backlog. Work with the business to understand and prioritize needs, while proactively suggesting future enhancements and improvements.
  • Define, draft, and validate business and functional requirements and related acceptance criteria.
  • Conduct user acceptance testing to ensure solutions are defect free and achieve design requirements.
  • Provide advanced technical or business support for issues, as escalated by Digital Delivery Team
  • Assist with the accuracy and ongoing maintenance of data quality.
  • Assist with presentations to promote usage and understanding of the CRM capabilities.
  • Assist with development of training, communications, best practices, and FAQs.
  • Coordinate and contribute to team projects to promote a growth culture.

QUALIFICATIONS

Required

  • Salesforce.com Certified Administrator certification required with 3+ years of direct Salesforce.com hands-on experience with the configuration and ongoing administration of Salesforce.com.
  • Experience with AppExchange installations and integrations
  • Experience with Service Cloud
  • Bachelor's degree
  • Strong analytical, written, oral and consulting skills
  • Experience with data import/migration
  • Experience with functional and instructional Documentation
  • Receptive listening skills with the ability to present complex ideas in a clear, concise fashion to both technical and nontechnical teams
  • Strong analytical, strategic thinking and problem-solving skills with an aptitude for time management
  • Ability to multi-task and handle urgent interruptions with a high level of professionalism
  • Strong documentation and customer service skills
  • Ability to communicate effectively at all levels of the organization
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong organization skills
  • Ability to work effectively as part of a team or independently
  • Ability to demonstrate initiative to move projects forward

Desired

  • Process Automation & Optimization
  • Experience with the following Salesforce AppExchange applications.
    • Adobe Sign
    • Adobe Marketo
    • Conga
    • Demand Tools/DupeBlocker
    • GetFeedback

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law


Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .

#Brunswick Corporation

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