Senior Salesforce Administrator
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
This is a highly cross-functional position requiring extensive interaction with team members across sales, marketing, product management, customer success, IT, finance, and legal. A successful candidate will have demonstrated the ability to proactively and effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders.
WHAT YOU'LL DO
Serve as a champion for process improvement and scalability by managing and administrating the various systems and tools aligned to the GTM organization, with Salesforce as the hub of the architecture.
Collecting and analyzing feedback from internal end users to help inform the team's priorities and roadmap
Partnering with other GTM Ops and IT team members to advise and execute on technical components of larger initiatives
Communicating effectively across functions with status updates to relevant stakeholders
Clarifying major enhancement and integration requests
Collaborate with GTM Enablement to ensure Boxers know how to leverage the tools available to them in their roles
Providing first response to requests submitted by internal users across the company in areas such as:
Granting, removing and changing permissions to access Salesforce.com, Gainsight, and other GTM Systems, while ensuring SOX compliance
Assisting with creating new or updating Salesforce.com fields, workflows, validation rules, and flows
Supporting Report and Dashboard structure, troubleshooting and access
Performing mass updates of records in Salesforce, including record creation
Evaluating and maximizing automated and manual processes that affect record creation and data
WHO YOU ARE
You love to learn, are insanely curious, and always trying to help. You are a respected member of a team.
3-5 years consulting, finance, or sales operations background preferred
1 year experience in customer service (internal or external) a plus
3 years experience with Salesforce as an Administrator, Reporting Analyst or Power User
experience in Outreach, Anaplan, Gong, ZoomInfo and DistributionEngine a plus
Self-starter, highly analytical with sound decision-making skills
Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments.
Strong belief in the value of customer service
Strong attention to detail
Comfortable working in a startup like environment that is fast-paced and nebulous; demonstrating tenacity and resiliency
Self-motivated, able to work independently as well as contribute to a cross-functional and global teams
Tendency to see 'the big picture' and use that to prioritize and drive business value in the right ways
Ability to manage high volume of transactions and juggle multiple responsibilities
Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
For all other benefits, please check out: Box Benefits + Perks
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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