Systems Analyst, Salesforce Lightning Expert

General Summary

Utilize in-depth technical knowledge for analysis and drive technical transition, system modification/enhancements, and aid in process of technical development. Be a strategic liaison and focal point of communication between GTS staff, management and business partners in order to achieve creative and effective technical solutions. Perform strategic technical research and analysis for all lines of business. Additional roles may include consultation, coordination, and support to various strategic technical committees and programs.

Essential Functions

Perform one or more of the following:

Produce efficient functional and technical specifications for moderately complex to complex projects

Research and determine technical system implications from business user stories

Provide technical requirements definition, detailed development specifications, development, test methods, and project/functionality delivery in line with the long term goals and objectives and architecture of GTS and VSP Global

Utilize developed knowledge of information systems, including but not limited to system flow, input and output requirement, infrastructure, and coding, in order to create technical designs which ensure business needs are met

Stay informed of GTS architecture and strategic goals to ensure the preservation of these in projects throughout the VSP Global enterprise; also remain current and comprehend the vision, long term objectives, and goals of VSP Global, and GTS

Conduct technical analysis of complex issues and actively participate or lead throughout development cycles and/or enterprise modifications

Serve as resource and point of contact for technical team members for delivery and support of design/development cycle, and post – implementation

Develop technical plans and analyze, identify, plan and manage scope, and risks required to meet goals of moderately complex to complex projects

Facilitate and influence communications between technical and business units to drive technical projects to optimal outcome

Continually look for process improvement strategies

Conduct impact analysis and mitigate risks

Remain current on new technologies; introduce applicable technology in alignment with VSP goals and for creative solutions

Guide change with a focus on optimal outcomes

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in Computer Science or related field or equivalent experience

Five years of experience performing analysis of information systems

Prefer three years of coding experience; must read / comprehend code in order to design technical specifications

Prefer some knowledge of various data transmission methods

Prefer Health Care Industry experience or knowledge

Effectively communicate information to a wide variety of technical and non-technical employees

Proficient with the MS Office Suite of products, flowcharting, document management, and graphics creation/editing software

Vast knowledge of multiple approaches for technology solutions compatible with business requirements

Skill to report technical information in clear and concise language, appropriate for message and audience

Proven customer service and interpersonal skills

General department specific knowledge

Excellent analytical and problem - solving skills for moderately complex to complex problems

Excellent organization and time management skills

Meet/exceed organizations best practices, expectations, and standards

Identify and mitigate risk(s)

Excellent written and verbal communication skills

Demonstrated ability to guide others in regards to team self-management

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

IND123

Preferred Skills

Salesforce Lightning Analytics

SAP

ClearSlide

DialSource/Conquer

Working Conditions / Physical Demands

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.