Senior Salesforce Consultant

You will be part of the CRM Global Solutions team within the Digital & IT Group in an international environment.

You will work as a senior Salesforce consultant for one or several Salesforce platforms.

Your technical contacts will be in Paris, US and offshore (India).

Your responsibilities

• Manage projects for implementing Salesforce for new business or implementing major evolutions (for example deployment of new modules)
• Manage the run & evolutions of the Salesforce platform
• Analyse and understand business needs. Organise and lead workshops with the business to clarify and define needs. Challenge the business to stay as close as possible to the Salesforce standard.
• Manage the relationship with the business. Coordinate business requests to ensure functional consistency.
• Share best practices or solutions with the business and within the Salesforce team.
• Propose the most relevant technical solutions to meet needs
• Coordinate with the technical lead to ensure the relevance of your solutions
• Implement requests for changes and bug fixes
• Provide the functional and technical documentation for implemented evolutions and bug fixes
• Deliver your developments and customizations in test and production environments

As part of a dynamic team, you will collaborate with profiles with complementary skills to ensure the success of the subjects entrusted to you.

You have a master degree (BAC+5) from an engineering or business school (or an equivalent degree), You have at least 7 years’ experience in project management or maintenance of CRM applications.

You have an advanced knowledge of the functional aspects and administration of Sales Cloud and Service Cloud (ADM certifications would be appreciated).

Knowledge of Salesforce CPQ, Tableau CRM and Pardot would be appreciated.

You enjoy dealing with customers and are convincing in getting your ideas across. You have analytical and writing skills.

You are curious, have a sense of service and the desire to pass on your ideas. You are able to prioritise in a multi-tasking environment, meet deadlines and work in a team/network.

You have successful experience of working with an offshore team.

You are fluent in English and French, both written and spoken.

Technical Context :

Salesforce Sales Cloud & Service Cloud, CPQ, Tableau CRM, Pardot

At Saint-Gobain, our purpose is to ‘Make the world a better home’. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone’s life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications.