Salesforce Administrator

57 days ago
  • Location

    Boston, Massachusetts, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    n/a

Position Description

The Harvard Medical School, located in Boston, Massachusetts, is a diverse and inclusive community dedicated to alleviating suffering and improving health and well-being for all. Through excellence in teaching and learning, discovery and scholarship, and service and leadership, we are shaping the fields of science and medicine worldwide with our expertise and passion.


The Salesforce Administrator will split their time between two different departments at Harvard Medical School, reporting to the corresponding team managers in each of the following departments: Information Systems and SBGrid. HMS IT (3/5) and SBGrid (2/5)

Information Systems:
As part of the Information Systems team at Harvard Medical School, the Salesforce Administrator will spend about 22.5 hours per week reporting to the Product Owner and Salesforce Team manager to create transformative systems, tools, and applications supporting the school’s mission. Collaborating with departments from across the school, you will aim to improve the day-to-day experiences of faculty, staff, students, and researchers while creating a platform designed for the future. Your success will support research, teaching, and learning across 15 of the world’s most prestigious hospitals and research institutes, benefiting local, national, and global communities.


SBGrid: As part of SBGrid at Harvard Medical School, the Salesforce Administrator will work 15 hours a week reporting to the Salesforce Team Manager/Assistant Director of Operations. Working alongside the team manager, senior Salesforce consultant, database administrator, and back-end developer managing external integrations, you will support the SBGrid team in providing innovative computational resources, scientific software installation, and educational programs to research institutions, laboratories, and groups within the global structural biology community.

  • Participate fully in software development life cycle
  • Implement and support technical solutions to deliver business requirements
  • Identify and evaluate opportunities to improve services
  • Contribute ideas to coding best practices and new technologies
  • Draw on relationship and technical skills to act as technical liaison to internal and external clients
  • Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct

Basic Qualifications

  • Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

  • At least two years of Salesforce administration and a current Salesforce Administrator Certification.
  • Problem-solving in new and innovative ways.
  • Familiarity with the Salesforce Educational Data Architecture model (EDA).
  • Experience with Conga Composer, FormAssembly, or similar AppExchange products.
  • Knowledgeable or willing to learn Salesforce CLI and Git for development and deployment.
  • Insight into the technology/Higher Education sector is a plus.
  • A Bachelor's degree in computer science or a related field is a plus.
  • Working in a complex environment that requires identifying and delivering solutions across a wide range of needs.
  • Understanding of iterative, agile software development methodology.
  • Understanding of the Salesforce platform and how to translate business needs into technical solutions.
  • Familiarity with the Salesforce security model, including Lightning Flows and Dynamic Forms.
  • Familiarity with Salesforce SOQL, Apex, and HTML.

Additional Information

This position is based in Boston, but the work may be done fully or primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

Harvard University offers an outstanding benefits package including:
  • Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
  • Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
  • Retirement: University-funded retirement plan with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.
  • Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
  • Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
  • Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.
The Harvard Medical School is not able to provide visa sponsorship for this position.

Job Function

Information Technology

Location

USA - MA - Boston

Job Code

I0757P Applications Professional III

Sub-Unit

-

Department

IT-Information Systems

Time Status

Full-time

Salary Grade

057

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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