Director, Salesforce Administrator (Remote/Virtual)

1568 days ago

Location
Newark, NJ, US
Role
Administrator
Contract
Permanent
Salary
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The Enterprise Strategic Relationship Management (ESRM) team is a diverse team that drives development, enablement, solution creation, and partner relationship management of our most critical alliances and enterprise partnerships. Reporting to the Director, Strategy & Program Management for ESRM the Director, CRM Data Management & Administration will partner in strategy development, be responsible for maintaining the company Salesforce (SFDC) platform, the integration of Salesforce with other CRM tools, and will interface with all departments to support their needs in order to promote efficient and effective utilization of CRM Solutions. Candidate will work cross-functionally with all departments and have excellent communication skills.

Primary Responsibilities -Own all aspects of SFDC administration and operations for the ERSM team including:

Database Health (data completeness, standardization, validation etc.) and work with various teams to ensure data hygiene is maintained. Do automated and manual clean up as needed: removing duplicate accounts and contacts by merging, mass updating and importing data using SFDC Data Loader etc.
Must understand the quality of the data and manage the health of the data that feeds into the CRM system.
Develop and maintain custom reports, dashboards and performs analysis on data as required
Day-to-day CRM administration tasks, including user maintenance (adding new users, amending existing accounts, checking system permissions on user profiles, restricting and opening up data access), report and dashboard creation, and configuration & customization including objects, fields, (including formula fields), page layouts, security rules, workflow and validation rules, record types, etc.
A range of Salesforce related activities including assessing customer needs, setup of business processes/workflows, developing functional requirements, application configuration/administration, managing test plans, configuration of reporting and user dashboards, and post deployment support activities. May monitor the way employees enter data in the system and bring trends/issues to leader’s attention.
Troubleshooting SFDC issues and/or bugs in a timely manner, e.g., log-in issues, minor functionality issues. Identify, diagnose, and resolve Level 1 Business Support needs and escalate and track problems appropriately to Information Technology (IT) organization ( Level 2 and 3 issues).
Partnering with IT to manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing. In addition, partner with Global Technology to do maintenance and customization – Adjusting Picklist Values, amending Page Layouts, creating assignment rules and more.
Partner with Finance, Business Intelligence, Relationship Management and Global Technology organizations to establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
Creating and maintaining documentation on relationship management processes, roles and access.
Proactively providing guidance on systems and processes that can help improve sales productivity, lead tracking and follow up.
Qualifications:
- BA/BS or equivalent experience.
- Must have three to five years of strong Salesforce user experience and/or SFDC administrator experience
- Must understand all aspects of SFDC configuration and technical/functional capabilities.
- Experience integrating salesforce.com with other applications
- Must have the ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.
- Strong project management skills and organizational skills.
- Ability to think strategically and synthesis complex information.
- Strong communication skills, both written and verbal
- Business and financial acumen.
- Self-starter with intellectual curiosity.
- A client-service mindset and a desire to take on tough and challenging projects.
- Strong analytical, problem solving and critical thinking skills.
- Team player who thrives in a team environment.

Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident.

Salary range specific to Colorado: $122,500-165,700 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&[email protected].

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.