Salesforce Systems Administrator

The Harvard T.H. Chan School of Public Health’s Department of Information Technology (SPH IT) is seeking a Salesforce Administrator responsible for configuring, testing, improving, and supporting Salesforce CRM applications at the School.

The Salesforce Systems Administrator will join the Web and Application Development team, which consists of seven dedicated and talented IT professionals striving to build a foundation of collaboration, respect, and creativity. The team’s portfolio includes a variety of cloud-hosted applications, including two Salesforce CRM orgs, a multitenant content management system (WordPress Multisite hosted on Pantheon), and several web applications (Laravel hosted on AWS) that support the School’s academic, research, and administrative computing needs.

This role will provide many opportunities for training and education. The ideal candidate will have experience delivering outstanding service, ideally in a higher education enterprise-level environment, will enjoy managing many streams of shifting work priorities, and strongly prefer working in a highly-collaborative environment.

Duties and responsibilities include, but are not limited to, the following:

• Support, maintain, and enhance multiple Salesforce orgs (Experience Cloud, Service Cloud, Custom Objects, Education Data Architecture, Flows, Reports, Dashboards, etc.)
• Support, maintain, and enhance multiple Form Assembly forms, including Salesforce Connector and workflows
• Support, maintain, and configure third-party services integrated with Salesforce (Pardot, Nintex DocGen, UPay TouchNet)
• Interact with and support customers (staff, faculty, and students)
• Collaborate with business users on business analysis activities to identify opportunities for improvements by creating requirements, help prioritizing work and proposing practical technical solutions to solve business problems
• Create and deliver basic training sessions to customers
• Interact and collaborate with vendors on larger upgrades and improvement projects
• Collaborate with web and apps teammates on system integrations and cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF)
• Test, provide quality assurance for, troubleshoot, resolve and create documentation for Salesforce orgs (technical and customer-facing)
• Use AGILE and DevOps practices (Jira, GitHub, CI/CD, New Relic, Sentry)
• Contribute to open-source projects (external and university-wide) as opportunities arise
• Fulfill other duties as assigned

PLEASE NOTE: This is a hybrid position and this position will be based in Boston, MA. Additional detail pertaining to this position will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (Connecticut, Massachusetts, Maryland, Maine, New Hampshire, New York, Rhode Island, Vermont, California, Georgia, Illinois, New Jersey, Virginia, and Washington).

The following job-specific skills and competencies are preferred:

• Minimum two years’ additional post-secondary education or relevant work experience
• Knowledge of information technology applications, processes, software and equipment
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
• Bachelor's degree in computer science or related discipline
• IT service delivery in an academic or corporate environment (a plus but not required)
• Salesforce Administrator certification (a plus but not required)
• Business Analysis experience (a plus but not required)
• Familiarity with Salesforce development concepts and languages (Apex, Lightning Web Components, etc.) (a plus but not required)
• Demonstrated team performance skills, service mindset approach, and experience acting as a trusted advisor
• Salesforce Administration
• Experience and comfortability with learning new technologies and efficiently transferring knowledge to others
• Experience working on multiple projects simultaneously
• Strong oral, written, and interpersonal skills and experience working effectively with multiple constituencies in a fast-paced, dynamic work environment
• Experience using independent judgement to carry out duties and responsibilities preferred

The following cultural competencies are also preferred:

• Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion
• Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity

Harvard University offers an outstanding benefits package including:

• Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 12+ paid holidays, and 3 paid personal days per year.
• Medical/Dental/Vision: Excellent and affordable medical, dental & vision plans, with coverage beginning as of an employee's start date.
• Retirement: University-funded retirement plan with full vesting after 3 years of service.
• Tuition Assistance & Reimbursement Programs: $40 per class at the Harvard Extension School, discounted options through participating Harvard graduate schools, and reimbursement options for accredited schools outside of Harvard.
• Transportation: 50% discount on MBTA passes, as well as additional options (rideshare, biking, etc.) to assist employees in their daily commute.
• Wellness & Professional Development: Programs and classes at little or no cost, including stress management, hard & soft skills development, career planning, massages, nutrition, meditation, and complimentary health services. Additionally, access to Harvard athletic facilities, libraries, campus events - and many discounts for various cultural and leisure activities throughout metro Boston.

Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

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• The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.
• Harvard University requires pre-employment reference checks and background screenings.
• This position has a 90 day orientation and review period.

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The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage.

Information Technology

USA - MA - Boston

I0657P IT User Support Prfss lII

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Information Technology

Full-time

057

00 - Non Union, Exempt or Temporary

Criminal, Education, Identity

At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

Learn more about the School’s mission, objectives, and core values and our diversity, inclusion, and belonging initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.