Salesforce System Administrator
Location
Irvine, CA, US
Role
Administrator
Contract
Permanent
Salary
$61,848 - $122,490
Overview:Are you a professional looking for a challenging new career opportunity which will allow you to drive impact by optimizing operational workflows and building integrations to provide efficiency? If so, ServiceLink Auction, a subsidiary of ServiceLink, a leader in the mortgage industry, invites you to apply for the Salesforce System Administrator position. This position carries the responsibility of supporting multiple departments within the ServiceLink Auction business unit as well as collaboration with the Information Technology teams.
A DAY IN THE LIFE
In this role, you will…
A DAY IN THE LIFE
In this role, you will…
- Assist in managing the system on a day-to-day basis for system administrator level functions
- Collaborate on system documentation
- Participate in recommending, reviewing, and planning system enhancements
- Other projects as assigned
You possess …
Ability to bridge the knowledge gap between the system, operations, and development efforts- Willingness to learn and research in order to continue knowledge expansion
- Knowledge of systems, queries, and integrations, especially Salesforce
- Desire to participate as part of a team that relies on each other in order to achieve our goalsResponsibilities:
- Maintains user roles, profiles, security and access settings including assignment rules and license types
- Supports maintenance and improvement of data management, including record merging, updates
- Keeps up to date on SalesForce products, sub-products, services and 3rd party tools (especially patches, hotfixes and releases)
- Maintains ongoing relationship with the Salesforce support team
- Ensures data integrity within the system
- Develops customized reports and dashboards
- Identify opportunities to improve system functionality and develop strong relationships with user groups to encourage system and process adoption.
- Train new team members as necessary
- Closely work with Development team for any Apex Code changes or any changes requiring integration
- Code deployments to production, as part of the change management process
- Creation and editing of various DocuSign, Email and other templates
- Coordinating report and dashboard access and cleanup
- Troubleshooting day-to-day system issues
- Prioritizes backlog of requests
- Configures and manages Salesforce instances
- Create and execute test plans and scenarios and troubleshoot issues noted during testing.
- Participation in User Acceptance Testing
- Documents business processes and functional requirements and oversees the implementation of changes
- Makes informed recommendations for enhancements and modifications to improve system performance, efficiency, and reporting
- Supports definition and execution of Servicelink Auction’s roadmap for the Salesforce product to improve business value over time
- Other responsibilities as assigned by managementQualifications:
- 3+ years of previous experience managing a system of record for an organization
- 3+ years of Salesforce experience in the role of a system administrator; certification is a plus
- Knowledge of Salesforce Digital Experience clouds
- Familiarity with Salesforce Marketing Cloud a plus
- General understanding of database tables and relationships
- Experience following a strict change management process and safe coding protocols
- Effecitve communication with both operations and development personnel
- Excellent word and excel skills
- Ability to multi-task, prioritize and meet deadlines in a dynamic environment
- Previous real estate auction experience a plus
ServiceLink
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