Jr. Salesforce Administrator

Insight Global is looking for a Jr. Salesforce Administrator to work for a medical device company in Jacksonville, FL. The Salesforce Junior Administrator provides support for end-users, executes authorized changes in the application, applies authorized changes to policies and procedures, and assists with configuration and customization of the application under the direction of the SFDC Administration Team. The daily responsibilities include user management, permission management (profiles, roles, permission sets), Territory Management, assisting with system troubleshooting providing support for reports and dashboards, as well as submitting and managing support cases with Salesforce support and mass data manipulation using data import and upload tools.

Responsibilities Include:
Assists SFDC Administration Team with day-to-day system maintenance to include:

Create and maintain users (activate, deactivate, update)

Maintain user permissions (profiles, roles, permission sets, etc.)

Update Territory Management via SFDC Territory Model to align with sales team changes

Troubleshoot frontline user and system issues

Log and track system problems through resolution

Submit and manage support cases with Salesforce Support

Mass data manipulation using Data Import Wizard and Data Loader tools

Create and maintain reports and dashboards

Assists SFDC Administration Team with configuration/customization of the platform via:

Standard and custom objects

Standard and custom fields

Workflow rules and workflow actions

Assists SFDC Administration Team in SDLC

Participate in elicitation and documentation of business and functional requirements

Backups of system data and metadata according to defined protocols

Initialization and deconstruction of authorized sandbox testing environments

Support QA team in testing SFDC seasonal releases and other updates

Test and document results in accordance with companys validation requirements

Use of change sets/migration tool to move functionality between environments

Participate in SDLC document creation including Deployment Plan and Technical Design

Salesforce Admin Certification (either pursuing it or obtained)

Experience with Data Loader or Data Import Wizard
2+ years of IT Support Experience for applications with 100+ users

Basic Salesforce knowledge (Creating users, effect users, create custom fields, basic security skills with permissions)

Strong writing skills Sending out email communication to the company

Exceptional customer service skills

Hard working, detail-oriented, and a quick learner