Salesforce Field Service Business Analyst
San Diego, California, United States
$69,144 - $130,177
Ready to fast-track your Salesforce career?
Join the largest team of Salesforce certified professionals in the industry and champion innovation, leverage deep and cutting-edge Salesforce expertise and pioneer solutions to help transform the world’s leading organizations and governments.
Ready to solve complex problems? Advance your skills? Deliver next-generation Salesforce solutions?
Now is the perfect time for you to join the Accenture Salesforce team, where you’ll:
- Expand your experience with over 200 intelligent tools across all 12 Salesforce-recognized industries.
- Lead in the development and implementation of new Salesforce-based solutions.
- Benefit from our long-standing partnership with Salesforce to access the coolest Salesforce technologies, like Lightning, Einstein and Bolt, so you can put them to meaningful applications at scale.
- Join more than 11,800 skilled Salesforce professionals, collaborating across multiple areas to drive enterprise-wide transformational projects on a global scale.
- Build new skills and strengthen your expertise with unparalleled training and support—whether you're taking the more than 4,200 unique Salesforce certifications or working towards your Certified Technical Architect (CTA) certification.
Join Accenture and be empowered with innovative tools, continuous learning and a global community.
Accenture Technology – Salesforce Team is looking for a Business Analyst who will focus on implementing Salesforce.com based Field Service products with enterprise clients. The ideal candidate will work closely with our clients, the vendor team, and our internal delivery teams to understand their business objectives and requirements and transform them into effective solutions.
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
Typical Day Snapshot – Field Service Business Analyst
While we'd love to say that there's a typical day in the life of a consultant, we all know that every day will be different! Some of the day to day challenges of this role will include:
- Meet with clients to analyze their individual needs, provide estimates on work and determine the project scope.
- Identify clients’ work practices and understand the nature of their businesses to properly define needs and customize solutions using the Force.com platform.
- Investigate, document and analyze key client organizational processes.
- Work collaboratively with the project management team to determine required resources and create realistic timelines.
- Coordinate and execute client training.
- Perform and organize ongoing support for customers such as report building, data quality, etc.
- Contribute to the development of a strategic vision for product development and enhancement.
- Become proficient in Field Service suite of products.
- Minimum 1 year of technical Business Analysis experience.
- Minimum 3 years’ experience in Field Service software or business practices.
Bachelor's degree or equivalent (minimum 12 years work experience). If Associate’s Degree, must have equivalent minimum 6 year work experience.
- Cloud based Field Service solutions specific experience highly desired.
- Experience in Salesforce.com implementations.
- Prior experience as a team member of successful software project implementations related to Service Cloud, Service Power or ServiceMax.
- Experience in a consulting organization.
- Must possess strong communication and interpersonal skills.
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $72,400 - $114,499 and information on benefits offered is here.
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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.