Salesforce Business Analyst (Remote)

A New York City real estate company is currently seeking a new Salesforce Business Analyst for a great Remote opportunity with their staff. In this role, the Salesforce Business Analyst (Remote) will be responsible for eliciting business needs, specifying user stories/use cases, modeling processes, evaluating system impacts, performing detailed analysis, prioritizing business requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various client applications.

Responsibilities:

The Salesforce Business Analyst (Remote) will be responsible for:

• Analysis and documentation of business needs and systems impacts to ensure the successful delivery of various client applications
• Understanding the business needs and requests, identifying solutions, gathering information, and translating business needs into documented artifacts that are understandable to business and IT personnel alike
• Documenting business requirements, user stories/acceptance criteria, use cases, workflow diagrams, etc.
• Working with the Business Users to analyze processes and system issues and turn them into actionable system changes that benefit the requesting party(s), improve efficiency in operations and overall performance
• Collaborating with the Project team and Business Partners during project planning, incremental software delivery reviews, and User Acceptance testing to ensure the software has been implemented based on the specifications
• Performing other duties, as needed

Qualifications:

• 8+ years of Systems Analysis & Design experience
• Bachelor's Degree in Computer Science, Information Systems, and/or a related field
• Strong CRM / Salesforce background
• Experience in Agile/Scrum methodology, including: eliciting/documenting user stories/acceptance criteria, backlog management, etc.
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

• Salesforce certification