Salesforce/Database Specialist

31 days ago
  • Location

    Virginia Beach, Virginia, United States

  • Role

    Other

  • Contract

    Permanent

  • Salary

    $16

Posting Summary

Role Title
Admin and Office Spec III

Role Code
19013-SW

FLSA
Non-Exempt

Pay Band
03

Working Title
Salesforce/Database Specialist

Position Number
295W0636

Agency
Tidewater Community College

Division
Tidewater Community College (Div)

Work Location
Virginia Beach - 810

Hiring Range
$16.80 per hour, part-time

Emergency/Essential Personnel
No

EEO Category
F-Office & Clerical

Full Time or Part Time
Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-
No

Does this position have a bilingual or multilingual skill requirement or preference?
No

Work Schedule
29 hours per week to be scheduled Monday through Friday between the hours of 8:30am and 5:00pm

Sensitive Position
No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:
Develops communications and provides operational support in Salesforce along with producing data reports in enrollment, retention, course persistence, and academic progress in collaboration with the Office of Institutional Effectiveness.

Functional Responsibilities:
  • Develop communications in Salesforce under the direction from the Dean of Enrollment Management.
  • Develop and monitor communication journeys in Salesforce to ensure prospective and applicants are receiving the proper information to lead them through the admissions funnel.
  • Assist other departments to develop specific communications to be included in journeys.
  • Provide support for end users, troubleshooting operational issues and providing solutions.
  • Assist with training of end users in the Salesforce application.
  • Independently collects statistical data, creates data bases, and monitoring systems in order to prepare academic progress reports. This is based on queries received from OIE.
  • Run daily enrollment reports to include target goal updates and drop/retention reports for the Vice President of Student Affairs.
  • Interpret data and build reports based on data analysis.
  • Performs administrative functions that support the Vice President and Deans’ offices.


Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.



KSA's/Required Qualifications
  • Knowledge of Salesforce, CRMs, and data base design utilizing a variety of spreadsheet applications.
  • Ability to communicate effectively with students, faculty, staff and the general public, providing excellent customer service and representing the dean’s office in a positive and courteous manner.
  • A thorough knowledge of college policies, procedures and guidelines, and the ability to interpret and explain these policies to students, faculty and staff.
  • Knowledge of a variety of software used throughout the college and the VCCS such as Microsoft office suite: Word, Access, Excel, Publisher Outlook, Power Point, and other media-based software applications.
  • Knowledge of state and federal regulations and policies as they pertain to the colleges’ compliance guidelines.
  • Exceptional time management skills and the ability to prioritize work assignments with minimal supervision.
  • Ability to adapt and function in a fast paced, heavy/time sensitive workload environment that requires continual multi-tasking ability.

Preferred Qualifications
N/A

Operation of a State Vehicle
No

Supervises Employees
No

Required Travel
No

Posting Detail Information

Posting Number
WGE_861P

Recruitment Type
Public

Number of Vacancies
1

Position End Date (if temporary)

Job Open Date
05/24/2022

Job Close Date
06/13/2022

Open Until Filled
No

Agency Website
TCC.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link:

Additional Information

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/



EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.



ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.



E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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