Senior Salesforce Systems Analyst

79 days ago
  • Location

    New York, New York State, United States

  • Role

    Business Analyst

  • Contract

    Internship

  • Salary

    $86,798 - $166,147

Senior Salesforce Systems Analyst

Overview
Join PLI and represent the legal community's premier provider of continuing education and research services as a Senior Salesforce Systems Analyst in our New York office. Work in a collaborative environment with a diverse employee community that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days and hybrid remote/in-person schedules for most roles!). Grow your career and support the membership team to fulfill the sales, account management, accreditation, and customer service functions at PLI.

PLI serves lawyers and other professionals with innovative programs and publications. With a sterling reputation developed over 80+ years, PLI is a trusted resource for the legal community and known for its dedication to providing pro bono training and resources to ensure access to justice.

KEY RESPONSIBILITIES
  • Gather business requirements and translate into functional specifications.
  • Implement new enhancements including the creation of custom fields or objects, process automation, and/or data mapping.
  • Work with our BA & QA team members to determine testing & release strategy.
  • Identify opportunities for redesign, development, and enhancement of current processes; make recommendations for process improvements and work with the members of the team working on Salesforce.com development to establish a delivery plan.
  • When partnering with Information Technology (IT) teams to release SF.com changes, act as liaison between IT and SF.com users to refine requirements, pursue open questions, determine technical design, and proactively communicate with SF.com users as necessary
  • Ensure coordinated Deployment Process in partnership with IT teams or members of the SF.com team to reinforce high integrity (few bugs/missing steps) in each production release.
  • Support the evaluation, implementation, and adoption of integrated applications connected to SF.com.
  • Develop methods to monitor Salesforce.com data after each release to ensure that the anticipated processes are working as expected and coordinate across teams if issues are identified.
  • Develop and deliver training materials for new users and new features, enhancements, or changes to the system.
  • Act as Tier 2 support of issues that are surfaced to the Salesforce Team or where the teams need subject matter expertise.

    QUALIFICATIONS AND REQUIREMENTS
  • Bachelor's degree required
  • Excellent interpersonal, organizational, written and presentations skills.
  • Incentive compensation planning and calculation experience is a plus
  • Experience working with a subscription and/or membership business model is preferred.
  • Strong organization and problem-solving skills are a must.
  • Ability to efficiently manage daily responsibilities and prioritize duties.
  • A driven, self-motivated professional who is willing and able to take on additional responsibility.
  • Minimum of 4 years professional working experience with 3+ years of experience as a Salesforce.com administrator
  • Salesforce Administrator certification required
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Ability to understand complex requirements and assess the impact of new requirements on
  • Salesforce.com including all upstream and downstream applications, systems, and processes.
  • Strong understanding of the Salesforce.com platform best practices and functionality with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Experience working with large amounts of data and using Salesforce data management tools such as Data Loader and Data Import Wizard

    Your benefits at PLI
    PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:
  • Medical, dental and vision plans for employees and their families
  • Generous employer contribution to employee retirement savings account
  • Ample paid time off and holidays, summer Fridays
  • Flexible hybrid remote/in-person scheduling for most roles
  • Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
  • Work-life balance initiatives
  • One-time $500 Home Office Allowance
  • Gym/Wellness Allowance of up to $300 each calendar year

    About PLI
    Practising Law Institute ("PLI") is a nonprofit learning organization dedicated to keeping attorneys and professionals at the forefront of knowledge and expertise, as well as preparing them to fulfill their pro bono responsibilities.

    Chartered by the Regents of the University of the State of New York, PLI was founded in 1933 by Harold P. Seligson. The organization provides the highest quality, accredited, continuing legal and professional education programs in a variety of formats. PLI publishes a comprehensive library of Treatises, Course Handbooks, Answer Books and Journals also available through the PLI PLUS online platform. The essence of PLI's mission is its commitment to the pro bono community.

    Only those applicants who meet our requirements for this position will be contacted.

    Practising Law Institute is an equal opportunity employer. More information about PLI may be found on our website www.pli.edu.

    EEO Statement
    PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.

    To apply, visit: https://careers-pli.icims.com/jobs/1405/senior-salesforce-systems-analyst/job?mode=view&mobile=false&width=745&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240

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