Salesforce Administrator

Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a SalesForce Administrator.

Key Responsibilities
. All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules
. Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment, rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
. Sandbox environment management
. Manage less complex Salesforce integrations - those not handled by Salesforce Developer or
Consultant/Partner.
. Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
. Identify unused or underutilized platform features
. Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members
and Office of Undergraduate stakeholders
. Ensure platform changes are documented and communicated to end users and stakeholders
. Data management to improve Salesforce data quality, implementing rules and automation as needed
. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
. User support tickets
. Monitor and improve user adoption
. New user and ongoing user training
. Technical documentation
, Working with integrated applications including Office365, Riva Calendar synchronization

Requirements and Skills
. Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud
. Certified Salesforce Administrator

Preferred
. Trailhead – Ranger Level
. Trailhead Superbadges – Admin Super Set or App Builder Super Set
. Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
. Bachelor’s/Postgraduate degree, or professional qualification


Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.
www.calance.com