Salesforce Administrator

The Salesforce Administrator will be responsible for the day-to-configuration, maintenance, and improvement of our Child Welfare Program Portal Platform. The administrator will work closely with Functional leaders, Organizational units, and Subject Matter Experts to identify, develop and deploy new business processes to support Customer Service, Consumer Services, HR, and Sales Team processes.

Job Description:
Handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks

Complete regular internal system audits and prepares for upgrades

Manage Salesforce.com data feeds and other integrations

Coordinate the evaluation, scope, and completion of new development requests.

Effectively act as the liaison between our users, vendors, and the application development teams.

Work independently with user community members to define and document development requirements.

Qualifications

Bachelors/Postgraduate degree, or professional qualification

One to three years of experience as a Salesforce.com administrator

Sales Cloud, Service Cloud, and Admin certifications preferred

Strong understanding of the platform, with the ability to build custom apps and objects, Lightning components, formula fields, workflows, custom views, and other content of intermediate complexity

Strong understanding of Salesforce.com best practices and functionality

Strong data management abilities

A demonstrated ability to understand and articulate complex requirements

Previous experience working in a SCRUM or agile environment preferred

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the actual underlying needs

Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes

Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills

Must demonstrate the ability to communicate effectively