Salesforce Marketing Cloud Consultant

Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling
• Providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.
• Working with clients to help define use cases and prioritize based on business value and scope
• Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases
• Performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
• Working with cross-functional teams to clearly link functional scope back to business value?
• Clearly define the value for our clients associated with delivering against capabilities and requirements
• Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.
• Developing key content and assets for project workshops for functional and scope priority alignment?
• Developing business requirement documentation and project deliverables
• Maintaining working knowledge of end-to-end solution, with the ability to identify, document, communicate, and mitigate risks and issues as project progresses
• Collaborate with onshore and offshore teammates
• Support technical and functional testing of the implemented solution?like SIT and UAT
• Identify partnership opportunities and capitalizes on “add-on” sales opportunities across projects

Qualifications

• Four-Year Bachelor’s Degree, MBA preferred
• 4+ years hands-on platform experience on Salesforce Marketing Cloud, and/or other SFMC ecosystem platforms (i.e. Audience Studio, DMP, Datorama, Interaction Studio, etc.) and fluent in articulating Salesforce Marketing Cloud product capabilities to both business and technical audiences
• SFMC Email Specialist, Consultant, or Admin Certification or willingness to complete?
• Proven project management experience supporting end-to-end marketing technology projects; implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling
• Prior experience in a client-facing strategic role (i.e., consulting, agency) ideally within the digital marketing space
• Knowledge of Agile and various methodologies, frameworks, organization structures, disciplines, and documentation
• Functional understanding of marketing databases and/or implementation of marketing automation
• Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
• Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems
• Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist
• Strong verbal, presentation, and written communication skills as well as strong conflict resolution and negotiation skills

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.