Salesforce Administrator

Who You Are

Part people whisperer, part tactician–you love working with business leaders to uncover their needs and can seamlessly and efficiently weave them into masterful technical solutions. You have a deep understanding of the Salesforce ecosystem and a knack for marrying tactical processes and automation with critical business objectives. As an exceptional communicator and influencer, you are able to collaborate effectively with cross-functional senior leaders and individual contributors alike.

In other words, you are a Salesforce Superhero and your superpowers include: scrappy problem solving, cross-functional collaboration, and laser eyes (we might be kidding about the last one!).

What You’ll Be Doing

No day or week will look exactly the same, and you’ll be contributing to lots of exciting projects as our company grows. If this list excites you, this is probably the role for you!

• Collaborate with key stakeholders to support various business units with a focus on consistent process improvement within our multi dimensional and mature salesforce instance
• Manage Salesforce users, profiles, public groups, share settings, security and other administrative responsibilities
• Experience implementing Salesforce configuration changes including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Translate business requests into technical solutions within Salesforce. Scope, design, test and implement small change requests to large enhancements that span multiple functions
• Proactively collaborate with Business Applications and IT team members to resolve issues in a timely manner
• Provide subject matter expertise when working with stakeholders to identify prioritization, complexity, and implications of change, enhancements, or project requests
• Evaluate current Salesforce processes to identify and implement process improvements
• Provide Salesforce training and documentation as needed
• Other project work within Salesforce or other applications and systems as required

What You’ll Need:

We want to make sure all our employees are set up for success from the get-go and that everyone is a great fit for their individual role.

You’ll definitely succeed if you have:

• 4+ years of Salesforce administration or Salesforce developer experience
• Exceptional communication skills and experience working with stakeholders across the organization
• Hands-on experience with integrated applications and third party suppliers including Pardot, Marketing Cloud, Qualtrics, Demand Farm, ZoomInfo, Zoom VoIP, and/or Gong IO.
• A scrappy “boots on the ground” approach to problem solving while being solution focused
• An analytical disposition and like to drill down on what’s working, what’s not, and why
• Strong critical thinking skills and are able to prioritize effectively, make sound decisions in ambiguous situations, and set clear expectations with cross functional partners
• The ability to listen and understand stakeholder problems, needs, and issues
• The ability to work independently and as part of a team

What Would Set You Apart:

We’ll be ticking these boxes as we look through your resume. If you have these qualifications, you’re a great fit for this role:

• Bachelor's degree or equivalent, relevant experience
• Experience building a Salesforce instance from the ground up
• Experience working in a process like business and/or in the healthcare services industry
• Certified Salesforce Administrator
• SQL query experience preferred
• DevOps/release management experience

What’s In It For You?

We care about our employees and want to make sure they have everything they need to do their job well. To us, that means having the resources live their best life (both at work and at home):

• A competitive compensation plan that does your skills and your potential justice
• Generous PTO policy + colleagues who insist on covering for you so you can truly unplug
• 100% of the premium cost of healthcare for you and 75% for your dependents
• Programs to help you prioritize your personal well-being, like company-sponsored Mental Health Days and a gym membership stipend
• 401k Plan with company match
• Paid parental leave because family time matters most
• Optional: Short-term and long-term disability insurance
• Coworkers who create Slack channels like #mental-health-matters and #sometimesiwetmyplants

Why Work at Iris?

At Iris, our mission is to expand access to quality and sustainable mental healthcare to help our partners meet their behavioral health goals and save their communities. Every decision we make is influenced by our core company value of People Over All Else. We have a culture of ownership, humor, and mastery. We work with people who constantly blow us away with their talents and skills. We're proud to make mistakes (and more proud of the wins we get from learning from those mistakes). We're always trying to get better, and we encourage people to question the way we do things.

We will never stop doing the work to foster a diverse and inclusive environment where we can engage in healthy discussions and expand perspectives so that we can move through any challenge together as a resilient organization. This is the kind of company where if you say, "I don't want to step outside of my lane," you'll be told, "The only lane is to make mental healthcare better for America, and we're all in the same lane.”

Who You’ll Work With

These remarkable individuals are the leaders of our team. A hire joining this team would report directly to Adam Monsen.

• Adam Monsen, Director of IT
• Annalissa Brodersen, Sr. Business Applications Manager
• Sarah Fyfe, Chief People Officer

Who Leads Our Mission

• Andy Flanagan, Chief Executive Officer
• Sarah Fyfe, Chief People Officer
• Alli Fair, Senior VP of Operations
• Dan Ferris, Chief Marketing Officer
• Mike Maus, Chief Commercial Officer
• Dr. Tom Milam, Chief Medical Officer

Additional Information

• The Staying Power of Telehealth
• Life at Iris

Iris Telehealth is committed to embracing, valuing, and thriving on difference. All aspects of employment are decided on the basis of qualifications, merit, and business needs alone. Nurturing inclusion, equity, and belonging in both the workplace and our community is a nonstop and long-term commitment to one of our values, Suck Less Every Day (SLED). Iris is proud to continue to be an equal opportunity employer, and we commit to never stop doing the work in this space.