Business Analyst - Salesforce Specialist
Location
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Role
Business Analyst
Contract
Permanent
Salary
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Business Analyst (Salesforce Specialist)
Online education is no longer a novel or niche idea. It is the fastest-growing segment in higher education, accounting for 20% of all enrollees and 35% of graduate-level certificates and degrees. It's also getting increasingly competitive, as more and better programs are launched each semester. Universities need to go online quickly, economically, and elegantly, creating programs that students can't wait to tell their friends about and that their professors want to teach.
Noodle helps universities bring programs online with flexibility, transparency, alignment, efficiency, and joy. That's why more top universities chose us last year than all other online program managers combined. We are a passionate team of technologists, educators, and experts. Online learning has the potential to transform higher education; if you're interested in being part of that journey, keep reading!
The Business Analyst supports the delivery of the NoodleStack, a suite of outstanding technologies and services, across our university partners. You will work closely with the team that liaises with university IT and the Noodle product and technology teams to document business logic and nuances of our universities, validate that data files sent from the university meet Noodle's specifications and help configure NoodleStack products and process on the university's platforms. You will manage our implementation processes, continually looking for opportunities to make our processes more efficient and clearly articulated.
As our CRM Solutions Business Analyst you will:
Online education is no longer a novel or niche idea. It is the fastest-growing segment in higher education, accounting for 20% of all enrollees and 35% of graduate-level certificates and degrees. It's also getting increasingly competitive, as more and better programs are launched each semester. Universities need to go online quickly, economically, and elegantly, creating programs that students can't wait to tell their friends about and that their professors want to teach.
Noodle helps universities bring programs online with flexibility, transparency, alignment, efficiency, and joy. That's why more top universities chose us last year than all other online program managers combined. We are a passionate team of technologists, educators, and experts. Online learning has the potential to transform higher education; if you're interested in being part of that journey, keep reading!
The Business Analyst supports the delivery of the NoodleStack, a suite of outstanding technologies and services, across our university partners. You will work closely with the team that liaises with university IT and the Noodle product and technology teams to document business logic and nuances of our universities, validate that data files sent from the university meet Noodle's specifications and help configure NoodleStack products and process on the university's platforms. You will manage our implementation processes, continually looking for opportunities to make our processes more efficient and clearly articulated.
As our CRM Solutions Business Analyst you will:
- Help maintain 15+ Salesforce orgs with 150+ users
- Manage deployment of an internal Noodle Salesforce Managed Package
- Identify opportunities for efficiency with our Salesforce processes
- Manage upgrades across licensed packages
- Resolve and triage Salesforce internal user tickets
- Handle basic administrative responsibilities reports and dashboards, workflows and other routine tasks
- Support strategic planning for CRM Solutions and Noodle scale evolution
- Create graphical documentation to capture university and Noodle processes within Salesforce
- Analyze design choices and make recommendations, based on in-depth reviews and analysis of available options on the most efficient ways to implement technology at scale
- Identify best practices of our university implementations, ensuring excellence is consistent and design is replicable
- Help maintain documentation as it relates to Salesforce processing for CRM Solutions and other departments
You have:
- 3+ years of experience analyzing processes and supporting teams to scale
- 3+ years of experience working with Salesforce as an administrator or highly capable power user
- At least Salesforce Administrator Certification
- Demonstrated a highly strategic problem solving using Salesforce tools and add-ons
- Coding experience not required, but understanding when coding may be necessary to accomplish a task / goal
- Technical nimbleness, an action-oriented outlook, and forward thinking mindset
- Love of standardizing processes including testing, building, and documenting the necessary steps for deploying technologies, illustrating workflows, resolving escalated issues, and utilizing support tools
- Experience hitting goals
- Excellent written and oral communication skills
- Ability to train colleagues on best application of learning technologies to achieve program and course outcomes
- A can-do attitude this is a start-up, which means you will be asked to embrace uncertainty with poise
- Proven ability to organize and coordinate multiple projects simultaneously with associated deadlines
- Demonstrated ability to work in a team environment and build relationships
Noodle Benefits
- Work from the comfort of your home office!
- Great compensation package
- 401K + match, bonus potential, and equity opportunities
- Tools you need on us! Mac is our computer of choice
- Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
- 12 weeks paid Parental Leave
- Pre-tax commuter benefits
- 3 weeks paid vacation + paid holidays + paid sick leave + summer Fridays
- Monthly Gym Reimbursement and Membership to premium medical services like One Medical and Eden Health
- Monthly cell phone reimbursement
- Annual education stipend for lifelong learning
- Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the companyNoodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. We are proud to be an equal opportunity workplace.
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