Salesforce Principal Engineer

1388 days ago

Location
Irving, TX, USA
Role
Other
Contract
Internship
Salary
--

The Salesforce Principal Engineer Technology Lead is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. This role is critical for providing Salesforce Cloud service technology lead, management role supporting the numerous strategic initiatives (Wealth Continuum, Small Business Forgiveness, Program VITAE, Branch Office Partnership, Salesforce Infosec partnership, Salesforce Advisory COE, DevOps/CICD, etc.) ongoing in the Salesforce ecosystem. Requires minimum of 10 years’ experience with Salesforce sales, service, financial services cloud, CI/CD Pipeline management, Salesforce information security, Salesforce administration. This is an multi-faceted senior technical lead position. The overall objective of this role is to lead salesforce administration/security/CI/CD process management. The Engineer will be responsible for executing day-to-day configuration, implementation, admin support, data/Integration support, maintenance, and
improvement of Salesforce platform

Responsibilities:

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Operate with a limited level of direct supervision.
Exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Salesforce Administration
Salesforce security including roles, profiles, sharing rules, workflows and groups.
Maintain and customize Sales Cloud and Service Cloud applications.
Evaluate new releases of Salesforce to determine functionality requirements and provide
detailed information on how changes will apply to all affected departments/users.
Maintain database for integrity and accuracy including cleansing and duplicate record
management.
Data services & Key management
Establish and manage Salesforce CI/CD DevOps 360
Address operational requests and reporting including customer analysis and individual views and troubleshoot issues.
Administer eMail templates and interfaces
Apex job automation
Workflow and Process Scheduler
Support Salesforce Releases, across controlled environments using ANT, SFDX CLI, Jenkins, RLM, Copado, Java, Python
Work with Salesforce Support in creating and resolving Salesforce Cases
Einstein Analytics, Marketing Cloud

Qualifications:

10-15 years of relevant experience in Salesforce Eco system in Administration, Analysis and Change engineering role. Preferably in Retail Banking Financial Service Industry
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in Salesforce Administration
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Certified on Salesforce platform & experienced with Financial Service Cloud, Lightning Platform, Einstein Analytics, Sales & Service cloud, User administration, Integration Talend/API/SSG
Salesforce certification required

Education:

Bachelor’s Engineering degree/University degree with equivalent experience
Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Technology

Job Family: Applications Development

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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