REMOTE Salesforce Administrator
Location
Jacksonville, Florida, United States
Role
Administrator
Contract
Internship
Salary
n/a
JOB DESCRIPTION
We are looking for a Salesforce Administrator to be a key member of our clients’ HQ Digital, Marketing and Customer Experience Team. The successful candidate will be responsible for assisting with the implementation of Salesforce rollouts across the organization. This role will work directly with the project team and clients to gather requirements to analyze, design, and/or implement technology best practices and business changes. Additionally, the role will work with field teams to ensure the successful delivery of Salesforce.com implementation.
- Work with Customer Experience/Digital Team and field sales teams on the deployment, management, and training of Salesforce Lightning and Marketing Cloud platforms
- Work closely with subject matter experts to develop, deploy and support new Salesforce solutions, including: lead generation, opportunities, case management, workflows, dashboards/reports, knowledge articles, integrations and marketing journeys
- Day-to-day configuration, support, maintenance and improvement of the company's CRM tools
- Perform other related duties as assigned
MINIMUM REQUIREMENTS
- 2-4 years of experience delivering Salesforce application technical services (standard/custom objects & fields, workflow & validation rules, user admin, page layouts, reports & dashboards)
- Experience with data management
- Proven ability to design and implement new processes and facilitate user adoption
- Working knowledge of Salesforce Lightning products, especially Sales Cloud and Service Cloud experience
- Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities
- Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency
DESIRED SKILLS
- Marketing Cloud
- Salesforce.com Admin (ADM201 and ADM211) certification
Insight Global
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