Salesforce Engineer

POSITION SUMMARY

Emerald Creek is seeking a Salesforce Engineer to join our team in a client-facing role that combines technical responsibilities and traditional consulting elements. The Salesforce Engineer will be involved in the post-sales, implementation stage of Emerald Creek’s services and solutions, and act as the technical adviser in the pre-sales/discovery process.

RESPONSIBILITIES

The Salesforce Engineer will deliver Salesforce solution definition, implementation, customization, integration, and managed services for clients which will include, but isn’t limited to the following:

• Participate in solution design, documentation and delivery efforts in concert with the Project Manager
• Complete and co/implement a configuration workbook
• Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs
• Participate in internal projects as required
• Provide current best practice and 3rd Party solution alternatives as part of the functional design document
• Share best practices and be consultative to clients throughout the duration of the project and act as a trusted partner
• Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business
• Participate and lead, when needed, project meetings with the customer
• Create, communicate and execute deployment plan
• Manage client expectations and maintain communication throughout the course of the project.
• Engage with customers on additional requirements and business needs
• Manage task-level budget/scope to ensure client success and project profitability; tactfully work with clients to address out of scope requests and use client account manager to re-align expectations or seek additional scope/budget
• Maintain current Salesforce.com certifications, such as the Salesforce Administrator certification.
• Serve as a subject matter expert on Salesforce technology and common AppExchange tools
• Lead the UAT efforts
• Map and load standard object data into Salesforce
• Build and manage dashboards, views, and reports
• Design and develop workflows and assignment rules to automate manual processes
• Create and maintain system-related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc.

REQUIRED SKILLS & EXPERIENCE

• Passion for the Salesforce product and helping businesses/clients succeed!
• Strong grasp of Salesforce essentials e.g. products, opportunities, leads, reporting, security/sharing, automation (workflow rules, process builder), and importing data (typically from spreadsheets)
• Prior consulting experience is preferred; 2-3 years of experience
• Strong presentation and communication skills
• Ability to balance multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects
• Must maintain professional knowledge of and relationships within the Salesforce.com ecosystem
• Ability to work autonomously, manage your time, and make judgements that are in the best interest of the client and RelationEdge
• Must be able to perform the basic functions of the job
• Candidate must have the unrestricted right to work in the US without requiring sponsorship