Salesforce Administrator

IF INTERESTED REACH OUT DIRECTLY TO [email protected] OR TEXT/CALL #301-252-8762
DEADLINE TO SUBMIT CANDIDATES
CLEARANCE REQUIRED-SECRET- TOP SECRET IDEAL

Per Federal Government- US Citizenship required

ALTA IT Services is looking for a Salesforce Administrator to work for an association in Arlington, Va.

Position Summary:

Reporting to the Director of Database Systems, the Salesforce Administrator will be responsible for all types of standard Salesforce Administration and customization. This includes coding, unit testing, building applications, and creating and modifying existing applications. This position will work alongside Director, Database Systems.

Primary Duties:

• Serve as a point of contact, support, and escalation between Fonteva, Salesforce, IT department, Web department, APPA staff and all vendors integrated with the Salesforce platform.
• Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Fonteva application and Salesforce platform.
• Develop and maintain process automation primarily through Salesforce process builder.
• Manage all users, data, and security.
• Create, maintain and train staff in report and dashboard development.
• Maintain system backups and refresh sandbox environments.
• Test and deploy updates to both the Salesforce and Fonteva environments.
• Maintain data quality and adoption reports and provide feedback on overall system usage.
• Provide end user training as needed.
• Keep abreast of new of new Fonteva and Salesforce features and functionality. Provide recommendations for business process and data management improvements.
• Pursue ongoing education and training in all aspects of Fonteva, Salesforce and IT industry best practices.
• Contribute to documentations on Salesforce customizations and processes.

Other Duties:

• Conduct research on new integration or solutions within the Salesforce ecosystem.
• Assist Director, Database Systems with budgeting and project management for all Fonteva and Salesforce projects.

Required Qualifications:

• 2+ years’ experience as a Salesforce Administrator delivering measurable results and successful configurations for end users.
• 2+ years of hands-on working with Lightning.
• A strong understanding of the Salesforce platform, with the ability to work with objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Demonstrated attention to detail and complex problem-solving abilities from an operational and technical perspective.
• A willingness and aptitude to learn new technologies.
• A willingness to continually improve processes and share lessons learned.
• Flexibility to adjust to shifting priorities and possess strong analytical and problem-solving capabilities.
• Excellent client-facing written and verbal communications skills.

Additional Desired Qualifications:

• Work with Associations and familiarity with Association business processes.
• Experience with Association Management System packages such as Fonteva deployed on Salesforce.
• Bachelor’s or higher degree in information technology, computer science or business administration.
• Experience using SQL and familiarity with database concepts and working knowledge of reporting software such as PowerBI.

Interpersonal Skills & Attributes:

• Collaborative
• Customer-focused
• Strategic mindset
• Ability to influence others at senior levels
• A team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects
• Process-oriented with the ability to drive a project to completion
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client-facing skills