Salesforce Administrator

23 days ago
  • Location

    United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    n/a

**MUST RESIDE IN THE ATLANTA, GA AREA** Work at home opportunity

BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Virtual Bookkeepers, Website Specialists, and Social Media Strategists. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily. Enjoy a recap of one of our company-wide Summits to get a sneak peek into our award-winning culture. The position requirements are listed below.

Job purpose

The focus of this role is to maintain Salesforce for the organization, including but not limited to implementation, training, troubleshooting, and user set-up. The Salesforce Administrator will act as a liaison and advocate cross-departmentally for Salesforce upkeep and administration. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. The ideal candidate for this role must be flexible, poised, professional, detail-oriented, proactive, and confident in their decision-making and problem-solving skills. Must be an expert with technology and also fully embrace it as the platform on which we run our company. Excellent written and verbal communication skills and regular business hours availability are required.

As a member of the BELAY Corporate Team, you are expected to participate in phone calls and meetings (virtual and onsite), while serving as an example of the company’s mission: BELAY exists to glorify God by providing solutions that equip our clients with the confidence to climb higher.

Duties and responsibilities

Represent BELAY in a positive and professional manner

  • Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day.
  • Be a good steward of our Vision: “Our vision is to help you achieve your vision”.
  • Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.

Salesforce (SFDC) Administrator

  • Serve as a system administrator for the Salesforce environment.
  • Administer and support the Salesforce platform (user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, validations, and process automation).
  • Create and manage users, profiles, roles, permission sets, and sharing rules in Salesforce in alignment with the data security model.
  • Administer and support Salesforce Communities.
  • Provide primary support and training to CRM end-users and administrators.
    • Assist in training of new users, and grow the Salesforce skill set across the organization.
    • Create and maintain user documentation/training guides.
  • Troubleshoot and resolve CRM system or user-generated errors.
  • Manage the Salesforce ticketing system and all user-submitted tickets, addressing issues as they arise.
  • Complete regular internal system audits to uncover data integrity issues and/or opportunities for process improvement.
  • Manage Salesforce data feeds and other integrations.
  • Work with stakeholders to understand business requirements and develop and maintain custom reports and dashboards.
  • Manage data imports/updates via dataloader.io.

Qualifications

The ideal candidate for this role must be flexible, poised, professional, detail-oriented, proactive, and confident in their decision-making and problem-solving skills. Must be an expert with technology and also fully embrace it as the platform on which we run our company. Excellent written and verbal communication skills and regular business hours availability are required.

  • BA/BS degree or equivalent work experience.
  • 6+ months experience as Salesforce Administrator.
  • Salesforce Administrator Certification.
  • Must be a driven self-starter, a positive thinker, loyal and trustworthy.
  • Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role.
  • Strong verbal and written communication skills.
  • Team player who is willing and able to “roll up the shirt sleeves” to get a project done when needed.
  • A high degree of autonomy with the capability of working remotely.

Working conditions

BELAY Corporate, as a virtual company, offers you the ability to work from home full-time. As such, a dedicated and secure workspace, free of distractions is required. Our standard business hours are Monday-Friday. Some roles will require travel.

This role is a full-time, exempt, W-2 role with our company. BELAY is a top-notch company with a world-class reputation. Expect to work hard & play hard. Expect to have fun while being on the front end of a growing, vibrant company.

Physical requirements

This position does not have any physical requirements at this time.

Direct reports

N/A

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