Salesforce Administrator
Location
Indianapolis, Indiana, United States
Role
Administrator
Contract
Permanent
Salary
$50,260 - $68,910
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
As part of this team you will work on our Salesforce and supporting platforms helping to implement solutions, support, and monitoring for functionality that directly provides and enables other teams to provide modern and intuitive user experiences for our customers. You will work with other experts to deliver solutions that integrate multiple cloud applications, including Salesforce, PING, and Adobe. You will leverage your proven ability, experience, and knowledge to lead and navigate an enterprise environment.
What You'll Do
What You'll Do
- Participate in the collaborative effort to ensure best of breed solutioning on Salesforce. Work in iterative sprints to design, develop, and test solutions. Implement solutions and monitoring to improve the existing platforms and ensure overall system health. Work on new product enhancements to grow our customer base and generate additional revenue for the product line. Drive initiatives and seek to achieve the intended outcome(s) of work items and work thru ambiguity in a self-directed fashion.
- Collaborate with teams to identify approach, dependencies, tasks, and seek opportunities for automation; mentor other team members, help recruit and onboard other top-talented developers.
- Continually improve your craft as a Salesforce Administrator by learning and leveraging the latest platform releases, solution patterns & best practices, related business principles, and technology across all relevant SaaS platforms. Attend training, participate in Communities of Practice (CoPs), and read related materials to stay ahead of the technology curve.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum education, skills and experience required.
- General
- A self-motivated technology enthusiast who thrives in a fast-paced environment
- A strategic thinker with tactical project planning, management, and leadership skills
- A proven track record of working with cross-functional teams to implement complex business requirements within multiple applications
- Meticulous attention to detail and high tolerance for ambiguity
- Demonstrated ability to learn new technologies quickly and independently
- Strong technical, organizational and interpersonal skills
- Strong written and verbal communication skills
- Ability to work remotely and independently with strong work ethic
- Bachelor's degree in Business, Economics, Computer Science OR equivalent education/experience
- Excellent troubleshooting skills, self-motivated, results-driven and well organized
- Experience working with a geographically diverse team
- Salesforce
- 3+ years of experience working as a Salesforce Administrator
- Ability to manage multiple Salesforce orgs simultaneously
- Knowledge of Salesforce security best practices including sharing rules, community sharing sets, roles, profiles, permission sets, connected apps, and user licensing
- Public-facing Salesforce Site/Community implementations (with & without authentication)
- Experience with Salesforce Chat/LiveAgent/LiveMessage or other integrated chat and SMS tools, e.g. Twilio, Texline, Quiq, etc.
- Experience with Salesforce Lightning, Process Builder and Visual Flow
- Familiarity with Apex, Visualforce, and Lightning Components
- Experience with installing and configuring Salesforce AppExchange packages
-
Experience with all phases of the Salesforce development life cycle including administration, configuration, & development:
- object/field customization (data model)
- deploying/testing in sandboxes—org promotion lifecycle
- deploying/validating in production
- sandbox refresh intervals & post-refresh sandbox prep
- Familiarity with Dataloader, Dataloader.io, Workbench or any other non-Salesforce ETL tools (e.g., Informatica, Mulesoft, Boomi, etc)
- Comfortable with SOQL and SOSL query syntax
- Proven leader over large Salesforce implementations with High Volume Customer Portal users
- Proven Service Cloud expertise
- Salesforce certifications: Certified Administrator, Certified Advanced Administrator, Certified Service Cloud Consultant, Certified Platform App Builder, Platform Developer
Preferred education, skills, and experience.
- Salesforce certifications: Certified Administrator, Certified Advanced Administrator, Certified Service Cloud Consultant, Certified Platform App Builder, Platform Developer
- Advanced Salesforce certifications, Trailheads, or Superbadges
- Experience using PingFederate, PingMFA, PingDirectory, or any other Ping Identity products
- Experience using various Adobe platforms; Experience Manager, Workfront, Target, Launch
- Development skills in JavaScript and/or Apex
- Salesforce change management experience with git version control & continuous integration, or a 3rd-party solution provider
- Familiarity or experience with SFDX CLI
- Experience with the Scaled Agile Framework (SAFe)
- Experience with Azure DevOps (ADO), JIRA, ca Rally, or other enterprise-class agile management tools
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
here
. EEO is the Law supplement
. Click here
to view the U.S. Pay Transparency Policy.Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Sallie Mae
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